Herbert Smith

Herbert Smith
Herbert Smith LLP is one of the world's leading legal practices. Its City of London office has more than 800 lawyers of whom 168 are partners.

The organisation's ambition was to enhance the operation of its helpdesk function, and also to roll-out in excess of 800 Blackberry devices

Plan-Net integrated Co-Sourced Support in to the existing helpdesk team, which quickly delivered measurable improvements. The roll-out of the 800 new BlackBerries was then efficiently completed, again using Co-Sourced Support, with one-to-one training and ongoing support for users through the introduction period.

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