South West London NHS

South West London and St George’s NHS Mental Health Care Trust serves a local population of about one million people across five South London boroughs, caring for over 15,000 patients.

Spread across multiple sites, the Trust has in the past struggled to deliver a high quality of service and support. Now they needed to prepare for the National Programme for IT by adopting ITIL processes to ultimately transform the service culture.

Using Plan-Net’s quick and selective methodology, the Trust has achieved a rapid ITIL implementation at the service desk. Adoption of Best Practice also helped the Trust introduce new Service Level Agreements.

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