Availability Management
"Guaranteeing high availability of services"
The goal of the Availability process is to optimise the capability of the IT infrastructure, services and supporting organisation to deliver a cost effective and sustained level of availability.
For example, if, due to a physical error on a hard disk, a server supporting 100 people crashes it is likely to take a significant amount of time to have a new disk delivered and installed before starting up the system again. With Availability Management processes in place, the need for a mirror disk that could immediately take over would have been identified, negating the risk.
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Related Links 
- Transforming your IT
- Benchmarking
- Customer Satisfaction Surveys
- Interim Management
- Project Management
- Configuration Management
- Incident Management
- Problem Management
- Change Management
- Release Management
- Service Level Management
- Availability Management
- Capacity Management
- Service Continuity Management
- Service Management Enquiry
- Financial Management
- Education & Training Enquiry
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