Benchmarking

Over the past 20 years Plan-Net has worked to transform the IT environments of a diverse range of clients across both the private and public sectors.

Using the information gleaned from each project Plan-Net can provide an unparalleled benchmarking review of IT Service Delivery within your organisation - leaving you armed with invaluable knowledge of how you are performing against competitors and peers.

Plan-Net's Benchmarking service provides extensive measurements and comparisons against similar profile organisations and industry standards by tapping into respected independent sources such as Gartner, Forrester the Help Desk Institute and itSMF along with our extensive client list.

Plan-Net can benchmark the performance of;

• Supported users/devices versus number of Service Desk/Desktop Support Analysts

• Ratio of contacts per User

• Average call response, duration and abandonment

• Average call resolution (eg point of call, FLF, SLF and within SLA)

The benchmarking procedure is quick, unobtrusive and low cost. Most audits require minimal time on site and the results can be delivered in a comprehensive report within a few days.

Why Plan-Net?

Unbiased - our consultancy is completely product-independent and will give unbiased advice free from any constraints.

Experienced - with each of our consultants possessing over 20 years spent working in best practice Service Management environments they know how the tools on the market perform in a real-working environment.

Real - Our consultants aren't classroom theorists that deliver non-tailored ITIL 'solutions' straight from the book. They are pragmatic Service Management professionals, all of whom have spent their careers improving the service delivery of multinational corporations.

Get in Touch

Click here to request more information on Benchmarking the performance of your IT services.