Benchmarking

Over the past 20 years Plan-Net has worked to transform the IT environments of a diverse range of clients across both the private and public sectors. Using the information gleaned from each project Plan-Net can provide an unparalleled benchmarking review of IT Service Delivery within your organisation - leaving you armed with invaluable knowledge of how you are performing against competitors and peers.

Plan-Net's Benchmarking service provides extensive measurements and comparisons against similar profile organisations and industry standards by tapping into respected independent sources such as Gartner, Forrester, the Service Desk Institute and itSMF along with our extensive client list.

Plan-Net can benchmark the performance of;

- Supported users/devices versus number of Service Desk/Desktop Support Analysts

- Ratio of contacts per User

- Average call response, duration and abandonment

- Average call resolution (eg point of call, FLF, SLF and within SLA)

The benchmarking procedure is quick, unobtrusive and cost-efficient. Minimal time on site is required and results can be delivered in a comprehensive report within a few days - leaving you better equipped to provide a fit-for-business, cost-efficient service that your users can rely on.

For more information call the team on 020 7353 4313 or click here