A Plan-Net survey found that 87% of organisations are currently using Exchange 2003 or earlier. There has been a reluctance to adopt the 2007 version, often considered to be the ‘Vista' of the server platform - faulty and dispensable. But an upgrade to a modern, improved version is now becoming crucial: standard support for the 2003 version ended over a year ago and much technological progress has been made since then. It seems that unconvinced organisations need some good reasons to move from their well-known but obsolete system to the new and improved 2010 version, where business co...
Posted in IT Support on 14 July 2010
No matter the economic climate, or indeed within which industry they operate, organisations are constantly seeking to lower the cost of IT while also trying to improve performance. The problem is it can often seem impossible to achieve one without compromising on the other and in most cases, cost cutting will take prevalence, leading to a dip in service levels.
When things get tough the popularity of off-shoring inevitably increases, leading many decision-makers to consider sending the IT Service Desk off to India, China or Chile as a convenient solution financially - low-cost labour for h...
Posted in IT Support on 11 July 2010
Service Desk efficiency starts from support staff
IT Service Desk efficiency is vital for any organisation to conduct successful business operations, regardless of the sector they operate in. However, many IT Service Desks are far from cost-efficient and still have much work to do in order to reach their full potential. Inefficiencies and excessive costs might be the consequence of one or many factors, for instance the various Service Desk software applications do not fully integrate with one another or there are a lack of clear procedures for change management. But purchasing the latest t...
