Latest Blog Posts

Focus on 2012: 5 key areas in Enterprise IT

(19 December 2011)

From in-house to consultancy: moving to the ‘dark side’

(01 December 2011)

Brace for the feared double dip: IT planning can maximise mergers and acquisitions

(27 October 2011)

The tricky business of justifying IT expenditure

(19 October 2011)

IT consultants should drop the ITIL clichés to win clients over

(19 October 2011)

Steps to a successful Service Transition – new white paper by Plan-Net

(26 September 2011)

‘Cloud Consultancy’ – Experience On Demand

(26 September 2011)

ITIL 2011: Continual Service Improvement or just the result of V3 being rushed?

(03 August 2011)

The GLOCAL IT Service Desk

(26 June 2011)

Oh no… Not another Service Management initiative!

(20 June 2011)

5 reasons to employ an IT consultant

(22 May 2011)

Financial firms’ IP is safe with VDI

(11 May 2011)

IT Support: grow-your-own or buy organic?

(11 May 2011)

Where is that ‘cultural change’ which makes ITSM Best Practice effective?

(19 April 2011)

Executive exceptions: Best Practice killers or just business as usual?

(10 April 2011)

Desktop Virtualisation: Still not a perfect View

(23 March 2011)

What is the impact of the Cloud on the existing IT environment?

(10 March 2011)

Private vs. public sector IT security: more dedicated staff, yet less awareness

(03 March 2011)

Surviving IT spending cuts in the public sector

(15 February 2011)

10 things we learnt in 2010 that can help make 2011 better

(23 December 2010)

IT workforce continuity

(17 December 2010)

Minimising IT downtime for finance professionals

(30 November 2010)

ITIL V3 – should you bother?

(24 November 2010)

Taking the third option

(25 October 2010)

The peculiarities of Metro Bank’s IT outsourcing model

(19 October 2010)

Saving ITIL – how to protect the reputation of Best Practice frameworks

(11 October 2010)

5 tips for moving Disaster Recovery to the Cloud

(04 October 2010)

Does the future of business mobile computing lie in hybrid tablet devices?

(27 September 2010)

How many police officers does it take to email 10,000 criminal records to a journalist by accident?

(15 September 2010)

The perils of commoditising IT Support

(01 September 2010)

Life after ITIL – creating a culture of Continual Service Improvement

(02 August 2010)

10 reasons to migrate to Exchange 2010

(27 July 2010)

Are you Off-Sure about your IT Service Desk?

(14 July 2010)

Mind the skill gap

(11 July 2010)

Microsoft should fear not – is Apple even in the same league?

(24 June 2010)

Is your IT Service Desk future proof?

(22 June 2010)

The quest for a portable office - are all mobile devices safe for work?

(21 June 2010)

Will Tablets rule the future?

(16 June 2010)

Getting back to work - but with a service provider.

(15 June 2010)

Cloud computing: how to minimise lock-in risks

(09 June 2010)

Public sector, private data - is outsourcing the Service Desk too risky?

(02 June 2010)

Doing more with less: an opportunity to learn

(06 May 2010)

Sharing the IT Service Desk: sharing cost, sharing quality

(03 May 2010)

So, Microsoft outsources IT support – What’s all the fuss about?

(27 April 2010)

Survey reveals 1/3 of UK organisations put off Windows 7 roll-out, but are they wise to wait?

(13 April 2010)

Is information safe enough at NHS trusts?

(31 March 2010)

Best Practice and Virtualisation: essential tools in Business Resilience and Continuity planning

(25 March 2010)

What to look for when bringing offshore work back home

(22 March 2010)

5 thoughts on the IT Service Desk that need re-thinking

(10 March 2010)

Microsoft System Center Service Manager 2010: a credible challenger in the Service Management software market?

(17 February 2010)

Do you really want to lose (inter)face?

(15 February 2010)

A new lease of IT life

(11 February 2010)

From ITIL v2 to v3 – where to start?

(08 February 2010)

Can you afford not to invest in Best Practice?

(02 February 2010)

Experiential Learning explained through Confucius

(02 February 2010)

Quick win, quick fall if you fail to plan ahead

(11 January 2010)

Cloud computing – Help your IT out of the Tetris effect

(08 January 2010)

One of you may be fired

(17 December 2009)

Hot or not. ..Says who?

(15 December 2009)

2012: avoiding the IT Apocalypse

(03 December 2009)

Punishment alone does not work

(03 August 2009)

HSBC Data Loss

(26 July 2009)

ITIL for ITILs sake

(02 June 2009)

VDI and Windows 7

(06 May 2009)

The art of deception

(05 May 2009)

VDI - the revolution begins...

(04 May 2009)

Wake up and tackle the real VDI issues!

(24 March 2009)

ITIL Version 3

(18 February 2009)

Virtualisation - making the headlines

(18 February 2009)

Batten down the Hatches!

(18 February 2009)

Overcome the Freeze

(10 January 2007)

Private vs. public sector IT security: more dedicated staff, yet less awareness

Posted in Information Security on 03 March 2011

According to recent data, the private sector lags behind with regards to data protection, while public sector organisations lead the way. David Cowan explains how firms can improve their IT security and avoid losing money, clients and reputation. A recent survey commissioned by the Information Commissioner's Office (ICO) revealed that there is a remarkable difference between the public and private sector's approach to Information Security. The data contained in the research carried out by Social and Market Strategic Research (SMSR) showed that, in fact, the public sector was much more awar...

How many police officers does it take to email 10,000 criminal records to a journalist by accident?

Posted in Information Security on 15 September 2010

Just one. But this is not a joke. A simple mistake caused by the recipient auto-complete function within an email client resulted in Gwent Police committing what has been referred to as the first major UK data security breach since the new regulations introduced by the Information Commissioner's Office came into force in April this year. What is of particular interest about this case is that a breach of this scale (10,000 records) and gravity (the data leaked involved personal and sensitive information) occurred within a police environment which allegedly had strict policies and procedures...

Public sector, private data - is outsourcing the Service Desk too risky?

Posted in Information Security on 02 June 2010

As the Treasury announce cuts amounting to £6.25bn, £95m of which deriving from a reduction in IT spending, attention is once more directed towards outsourcing as a means to reduce IT expenditure. But Information Technology stores and processes large amounts of personal, sensitive and confidential data, and when it comes to the public sector it can have a very high level of sensitivity, hence a lot of trust is bestowed upon personnel that have access to it. It is already difficult to place confidence in in-house staff, due to the high number of data breaches that are perpetrated...

Is information safe enough at NHS trusts?

Posted in Information Security on 31 March 2010

It looks like NHS trusts are starting to realise that Information Security is not just a matter of using complex passwords, locking drawers at the end of the day and installing the latest firewall and antivirus solutions. The Information Commissioner has been particularly critical of the NHS in the past due to a high proportion of security breaches as a result of inadequate Information Security controls and staff awareness programmes. The result has been an NHS wide initiative to ensure all removable media including laptops and USB drives are encrypted. However, this may not be enough. As r...

Punishment alone does not work

Posted in Information Security on 03 August 2009

Every so often a multinational corporation with an image to protect or a public sector organisation that the public are supposed to trust find their lackadaisical approach to information security horribly exposed. The media kick up a stink, various experts are wheeled out to pass comment and we all gasp in horror at the weighty fine imposed - or in the case of the public sector, look on disapprovingly as they humbly promise never to do it again. Then, after they stump up the cash, all is quickly forgotten until the next time. The question we have to ask, given the propensity for carbon cop...

HSBC Data Loss

Posted in Information Security on 26 July 2009 and 2 People have commented

Most will know what has befallen HSBC in recent weeks, for those who don't, the bank's seemingly wanton data loss culminated in a £3.2 million fine, along with a well deserved hammering in the press. Of course, it could have been a lot worse. The fine itself was reduced from £4.5 million by the FSA as HSBC did not contest the ruling and in all honesty, either amount is small change to an organisation of the size of HSBC. In fact, for HSBC a data loss like this is not quite the catastrophe the media might be making it out to be. Talk of their customer base deserting them in drov...

VDI and Windows 7

Posted in Information Security on 06 May 2009 and 2 People have commented

Windows 7 came firmly onto the radar last week as Microsoft made Release Candidate 1 available for general download. In doing so, they're following a new path - firstly by making a Release Candidate so publicly available and secondly allowing people to use it unfettered until 1st March 2010. That's a long time for a free (albeit non release) operating system. Many IT departments will view the release with mixed feelings.  On the one hand, it gives even less reason to consider a move to Windows Vista, but on the other reinforces the fact that Windows XP is mortal and entering its twilig...

The art of deception

Posted in Information Security on 05 May 2009

An interesting article on the BBC website today which shows how critical a good security culture is to an organisation. An external consultant, through social engineering techniques and bags of confidence managed to gain unauthorised physical access to a company's premises and from there, very quickly, access to sensitive documents.  He then repeated the feat at the BBC's request, and this time gained access to user accounts and passwords just by pretending to be an IT support engineer. The episode is enlightening. Everyone assumes the Internet is full of bad people, and therefore the...

Batten down the Hatches!

Posted in Information Security on 18 February 2009 and 2 People have commented

The problem with most security companies is they are very product driven - you name your security problem, and they can sell you a product to fix it. Whilst it's always tempting to think that you can fix a problem by buying something from a catalogue, the reality is often very different. Take the current hot potato of regulatory compliance, e.g. Sarbanes Oxley. If you believe the marketing, you can identify any number of products which will solve your SOX problems for you, which completely ignores the fact that compliance is all about opinions - specifically, convincing the relevant auditor...