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Allied Domecq

A SERVICE DELIVERY MODEL AND SARBANES OXLEY COMPLIANCE TO SUIT A GLOBAL ORGANISATION

Background

• Allied Domecq is a global operator in wines and spirits, and its IT organisation supports more than 12,000 staff in over 50 countries
• Steady growth and acquisition led to a situation where different parts of the organisation were implementing their own IT policies and standards, resulting in inconsistencies and inefficiencies
• Their desire was to implement a set of globally consistent IT policies and processes across the entire organisation, with particular reference to Sarbanes Oxley compliance due to an imminent audit

Plan-Net\'s intervention

• After reviewing the company from an organisational point of view, Plan-Net developed a project plan that highlighted the steps to take for a successful transformation of the Allied Domecq\'s IT operating model
• Plan-Net implemented the ITIL framework as a platform for a new global operating model, identifying the crossovers between the Sarbanes Oxley legislation and the ITIL principles
• To sell the benefits of ITIL to the whole organisation and agree the standards that the company would adopt globally, global video conferences were used to lead discussions with key IT stakeholders

Results

• Plan-Net presented Allied Domecq with a new Global Service Delivery model consisting of a complete set of IT service management policies and procedures
• Efficient management and control of remediation activities for Sarbanes Oxley compliance led to success in a compliance audit performed by KPMG
• A common global understanding and approach of IT Service Management was reached

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