Core Categories

• IT Support
• Strategy & Transformation
• Information Security
• IT Recruitment
• Infrastructure
• ITIL Compliance & Accreditation

Plan International

  Background International development agency Plan International previously undertook a Service Management initiative to ensure that all IT services were underpinned with best practice processes A framework was implemented with the scope of continually aligning the services to business needs The organisation has many remote workers wh...

Chiltern PLC

  Background The independent tax adviser wanted to adopt ITIL Best Practice but needed help implementing it and educating staff Customer service needed some improvement: the in-house support processes were not well defined and had become unsuitable and inefficient Noticeable results were to be given as quickly as possible Plan-Net'...

South West London NHS

Background Spread across multiple sites, the Trust has in the past struggled to deliver a high quality of service and support, and now needed to prepare for the National Programme for IT by adopting ITIL processes to ultimately transform the service culture The existing Service Desk was staffed by three full time employees supporting every a...

Allied Domecq

Background Allied Domecq is a global operator in wines and spirits, and its IT organisation supports more than 12,000 staff in over 50 countries Steady growth and acquisition led to a situation where different parts of the organisation were implementing their own IT policies and standards, resulting in inconsistencies and inefficiencies The...

AMEC

Background AMEC is an international project management and service delivery company which employs 40,000 people in 40 countries worldwide The Information Systems organisation recognised the need to become more customer focused and service driven, and launched a major IT investment programme called IS Fast Forward The company needed to make ...

Barts & the London

  Background There were inconsistent processes across the ICT department of the UK's leading teaching hospital trust The existing ITIL implementation was ineffectual and there was a need for a reliable technical ICT infrastructure to help the organisation maintain high clinical standards and deliver new clinical facilities All staff w...