Core Categories

• IT Support
• Strategy & Transformation
• Information Security
• IT Recruitment
• Infrastructure
• ITIL Compliance & Accreditation

Bracknell Forest Council

Background The Council had a desire to deliver a more effective IT support to its 1,800 IT users located across different sites Customer service quality was being compromised by a low level of first-time fix and a slow response from Desktop Support, which brought caused unnecessary delays and downtime The wish was also to improve end-users ...

Notting Hill Housing Group

  Background The housing association needed a partner to help them during their Head Office relocation The organisation would move to a new site for a period of five years, while the previous site underwent a large-scale redevelopment The partner had to provide project management and project support services Technical support was to ...

Herbert Smith

Background Legal firm Herbert Smith aimed to enhance the operation of its helpdesk function The IT user support team was mainly composed of permanent staff, with contract workers brought in to cover leave, providing around the clock support, five days per week to over 1,500 users Under-manning due to staff holiday and training threatened re...

The Vehicle Certification Agency

Background The VCA wanted to move from Novell eDirectory and GroupWise to Active Directory services and Microsoft Exchange Design and implementation consultancy were required to build and Exchange environment that would allow migration of email data from GroupWise The consultancy had to provide support and a transfer of knowledge throughout...

Spie Matthew Hall

Background After acquisition by Spie, Matthew Hall had to be extracted from parent company Amec, set up as a separate entity and then connected to its new owners without ever opening a gateway from one to the other A new and bespoke infrastructure was required to meet the firm's special needs Once the move was completed, the firm needed a B...

HypoVereinsbank

Background HBV's merger with UniCredit brought along the need for increased IT Support An office move meant that the IT department also had the task to roll out a completely new infrastructure HBV wanted to change their IT partner, but keep existing staff as individual contractors with the risk of them leaving at any time Lack of structure...

Clifford Chance

Background The global law firm had been planning and preparing for a high profile Microsoft XP rollout for a couple of years and was ready to roll out the standardised desktop Based on previous experience, the firm set up a temporary Help Desk to log, manage and resolve user calls during migration Extra engineers with knowledge of Office 2...