Configuration Management
"Controlling the IT Infrastructure and ensuring that only authorised hardware and software is in use."
Organisations implement Configuration Management processes, procedure and ultimately a CMDB to provide control and availability of asset information ranging from IT Infrastructure, applications, documentation and environmental equipment.
The primary benefit behind the implementation of Configuration Management is to equip the Service Desk with a much greater insight into the relationship between users, CI's and Incidents. Reviewing and streamlining configuration should result in a reduction in the number of people assigned to Incident matching.
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Related Links 
- Transforming your IT
- Benchmarking
- Customer Satisfaction Surveys
- Interim Management
- Project Management
- Configuration Management
- Incident Management
- Problem Management
- Change Management
- Release Management
- Service Level Management
- Availability Management
- Capacity Management
- Service Continuity Management
- Service Management Enquiry
- Financial Management
- Education & Training Enquiry
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