Service Establishment

The definition of processes and procedures and actually 'going live' are only the start of the journey and Plan-Net realise that it is at this time when many of our clients experience their greatest challenges.

Often resource numbers and names remain the same; however individuals/teams take on additional responsibilities. Regardless of ITIL accreditation, taking on the role of, say, a Problem Manager is very challenging and is often a completely different role to the one previously performed.

We believe that this initial period just prior to implementation and then the subsequent weeks/months; is the period which will determine whether the exercise will be a success.

You will benefit from Plan-Net's expertise and hands-on project management experience throughout this period. We offer a range of implementation solutions, from end-to-end technical expertise and support for Service Management project implementation, through to the provision of specialised interim and project management.

  • Responsive Project Delivery. Plan-Net can provide you with the specific skills you need quickly and effectively.
  • Mentoring. Our consultants can coach and mentor those resources that are key to the success of the implementation, guaranteeing that they have the right skills and mannerisms to ensure the transition runs smoothly.
  • Flexible resource. Plan-Net can provide you with an experienced team of IT professionals to assist on smaller projects, or specialised Service Management consultants for longer-term work.
  • Buy-in experience. Avoid the pain usually involved with hiring temporary staff and benefit from our experience in the delivery of your Service Management requirements.
  • Skills transfer. Our ITIL Service Management consultants will involve your staff in the project delivery ensuring effective transfer of skills into your organisation.

Our consultants have extensive knowledge of delivering Service Management improvement projects across both public and private business sectors. These projects encompass such initiatives as helpdesk consolidation, integrated tool selection and implementation, and re-engineering of Service Management functions.

If you would like to find out how we can help you improve any aspect of your service, send us your enquiry by clicking here and an experienced Service Management Consultant will be in touch.