Co-Sourced Support

Co-Sourced Support is a flexible, cost-effective alternative to traditional sourcing approaches.

Simultaneously delivering the cost benefits associated with outsourcing alongside the service control gained through insourcing, Co-Sourcing enables organisations to scale IT Support up or down in line with business needs, ensuring guaranteed service levels.

Plan-Net's Co-sourced Support is defined by flexibility. By using our staff within your support team, you gain an adaptable staffing component that provides you with maximum control over the quality of service delivered to your users.

The Benefits

Control your Capacity. Ensure you have the levels of resource to meet service levels at all times, whilst building in the flexibility you need to respond to change.

Strategic management. Enhance management control over the size of your team and its range of skills by scaling up or down according to the peaks and troughs of your business, foreseable or otherwise.

Tailored to your needs. Rather than employing individuals, a support service is tailored to your specific situation. If your needs change at any time we will change the configuration to maximise your affectiveness.

Maintain control. Co-Sourcing allows you to retain direct control of your support operation whilst taking away the burden of recruitment. Our people can report directly to you, or to a manager provided by us. Either way, they’ll seamlessly integrate into your organisation’s structures and procedures as if they were your own.

Low risk. Flexibility protects you from uncertain market and business conditions by allowing you to increase support resource as needed without increasing headcount.

Less hassle. By placing Plan-Net’s permanent staff in your support team you can avoid the risks and hassles of administering employees directly.

Cost effective. The cost of Co-Sourcing is easily justified. It provides a guaranteed service that competes favourably with the full cost of permanent staffing and is considerably better value than hiring contractors.

Superior to Contractors. There is now no need to resort to the use of contractors and suffer their associated risks. Co-Sourcing takes away these risks and recruitment hassles by giving you the flexibility you want without compromising the control you need.

Get in Touch.

If you would like some advice on increasing flexbility and improving service levels within your organisation, send your enquiry direct to our team of experienced Support Consultants by clicking here.