Incident Management
"Ensuring continuity of service levels while underpinning the Service Desk function."
Incident Management is the first level of escalation after the Service Desk for the management of one major incident or many incidents that constitutes a serious impact on the business. The implementation of Incident Management is designed to result in a decrease in the amount of time a User is on the phone to the Service Desk, or cannot work because of a failure.
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Related Links 
- Transforming your IT
- Benchmarking
- Customer Satisfaction Surveys
- Interim Management
- Project Management
- Configuration Management
- Incident Management
- Problem Management
- Change Management
- Release Management
- Service Level Management
- Availability Management
- Capacity Management
- Service Continuity Management
- Service Management Enquiry
- Financial Management
- Education & Training Enquiry
T: +44 (0)20 7353 4313 F: +44 (0)20 7353 4314
Plan-Net Plc,
Hamilton House, 1 Temple Avenue, London EC4Y 0HA