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Osborne Clarke Plan Net IT support upload

 We're delighted to publish our newest case study.

Read how Plan-Net was able to improve customer service and productivity through a high performing out-of-hours IT support service for the leading UK multinational law firm, Osborne Clarke

Osborne Clarke selected Plan-Net to deliver a Managed Service Desk to its 1,350 staff. 

Plan-Net’s solution of providing Osborne Clarke with full out of hours IT support coverage will enable the multinational to continue growing globally.

BLM 

We're delighted to publish our newest case study.

Find out how Plan-Net was able to increase first time fix rates from 57% to 84% and take the Service Desk resolution up to an unprecedented 90% for leading UK insurance and risk law specialist, BLM.

BLM selected Plan-Net to deliver a Managed Service Desk to its 1,600 staff across its 13 offices throughout the UK and Ireland. It was its first ever outsource contract.

 3iplcweb

We're delighted to publish our latest case study.

International investment manager 3i selected Plan-Net to deliver Managed IT Support to all of its staff across the world and the service went live in November 2015.

Since then Plan-Net has been providing a 24/7 International Service Desk to support 3i’s employees based across 9 countries as well as 2nd line support to staff based in the UK.

 ServiceDeskOutsourcing

Whether it's simply an exercise in ensuring you have a 'best in industry' operation or you know there are service issues that need to be addressed, it's always useful to consider the strategic options open to you when managing your IT support function.

As a Managed Service Desk provider with a 27-year track record, we draw on some of the insights from our clients both past and present and the factors they took into consideration when making the decision; to outsource or not to outsource their IT Service Desk.

pinsent masons logo

International law firm Pinsent Masons has engaged Plan-Net to provide its c. 2,500 staff with full out-of-hours IT support coverage. Following a comprehensive implementation and alignment programme, the service went live in April 2016 and operates week nights, weekends and Bank holidays. Plan-Net delivers support via Plan-Net 24, the UK’s only legal specialist 24/7 Shared Service Desk.