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 3iplcweb

We're delighted to publish our latest case study.

International investment manager 3i selected Plan-Net to deliver Managed IT Support to all of its staff across the world and the service went live in November 2015.

Since then Plan-Net has been providing a 24/7 International Service Desk to support 3i’s employees based across 9 countries as well as 2nd line support to staff based in the UK.

 keep calm and fix it first time 5

First Time Fix (FTF) as is a great service management metric, as it's the one that indicates the most gain in customer satisfaction if improved upon by a Service Desk.

Read our 9 Tips to increasing First Time Fix.

osborne clarkeInternational legal practice Osborne Clarke has engaged IT Service Provider Plan-Net to provide its 1,350 staff, including more than 700 lawyers, with full out of hours IT support coverage. The service will operate week nights, weekends and Bank holidays and will be delivered via Plan-Net 24, the UK’s only legal specialist 24/7 Shared Service Desk.

pinsent masons logo

International law firm Pinsent Masons has engaged Plan-Net to provide its c. 2,500 staff with full out-of-hours IT support coverage. Following a comprehensive implementation and alignment programme, the service went live in April 2016 and operates week nights, weekends and Bank holidays. Plan-Net delivers support via Plan-Net 24, the UK’s only legal specialist 24/7 Shared Service Desk.

The Global Alliance for Improved Nutrition (GAIN) is an international organization that was launched at the UN in 2002 to tackle the human suffering caused by malnutrition.