T: +44 (0) 20 7353 4313 | E: info@plan-net.co.uk

Plan Net Logo

Simmons & Simmons Logo

Plan-Net Provides Top 10 Law Firm with World-Class IT Support Service

 Project Highlights:

  • The international law firm needed to create a world-class IT service equipped to meet and exceed its future demands on a global scale
  • The firm had disparities in its infrastructure, with individual offices across the globe using different hardware and software which was supported locally
  • The inconsistencies and associated costs were seen as an opportunity to streamline service delivery whilst reducing long term costs

Plan-Net Solution

  • Rapid implementation of ITIL aligned Best Practice processes designed to support the strategic aims of the firm within a short time-frame
  • Establishment of a Project Board to ensure a collaborative approach and provide ownership both during and post project implementation
  • A series of workshops introduced the future policies and processes and the effectiveness of best practices, while collecting information to understand the firm's needs
  • Identification and implementation of a new Service Management software solution and production of a Statement of Requirements which enabled the client to handle SLAs across the time zones
  • Embedding and establishing the processes and procedures and helping to create a culture of change across the organisation thanks to staff education

Results

  • The firm have found themselves able to deliver a far more cost-effective support service across the various sites
  • A culture of change has been embraced, which allows Best Practice to work effectively across the organisation
  • Many benefits related to ITIL were obtained including reduction of repeat calls, integrated centralised processes and true end-to-end ownership of faults
  • With Plan-Net's cost benefit model the organisation has reduced call volumes by 30% and increased first line resolution rate by 40%, with tangible cost savings deriving from a decrease in downtime.

 < Back to Clients

Download the Full Case Study:
Please enter your details below:
Name (*)
Invalid Input

Email (*)
Invalid Input

Company
Invalid Input

This site uses cookies to help make it more useful and reliable. Our privacy policy page explains what these are, and why they are in place.

EU Cookie Directive Module Information