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Co-Sourcing Provides Guaranteed and Scalable Capacity of Skilled Resource during Major Merger

Project Highlights:

  • HypoVereinsbank's merger with UniCredit brought along the need for increased IT Support
  • An office move meant that the IT department also had the task to roll out a completely new infrastructure HBV wanted to change their IT partner, but keep existing staff as individual contractors with the risk of them leaving at any time
  • Lack of structured management made it difficult to drive the business forward and gain added value
  • Any downtime experienced in the organisation has a direct impact on its ability to make money

Plan-Net Solution

  • Management of the existing support staff while adding two members to reduce the impact of a contractor potentially leaving
  • Monthly meetings with clients to discuss performance, upcoming requirements and forward planning Plan-Net's own multi-site team to cover for any staff absence or peak in demand, hence maintaining a stable level of service
  • Installment of Key Performance Indicators to monitor and keep up with business demands
  • On-site management by a specialist Service Delivery Manager

Results

  • The solution represents a far more structured and reliable operational framework for the trade floor team
  • The client benefits from minimised downtime and less financial loss due to service disruptions
  • The service keeps up with user demand and the flexible business conditions
  • The contractors did not leave and the two Plan-Net analysts have remained as extra support for the business as it expanded
  • The flexible and scalable co-sourced solution with inbuilt performance indicators has proven an ideal solution for Unicredit's needs and demands

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