T: +44 (0) 20 7353 4313 | E: info@plan-net.co.uk

Plan Net Logo

Unicredit Logo

Co-Sourcing Provides Guaranteed and Scalable Capacity of Skilled Resource during Major Merger

Project Highlights:

  • HypoVereinsbank's merger with UniCredit brought along the need for increased IT Support
  • An office move meant that the IT department also had the task to roll out a completely new infrastructure HBV wanted to change their IT partner, but keep existing staff as individual contractors with the risk of them leaving at any time
  • Lack of structured management made it difficult to drive the business forward and gain added value
  • Any downtime experienced in the organisation has a direct impact on its ability to make money

Plan-Net Solution

  • Management of the existing support staff while adding two members to reduce the impact of a contractor potentially leaving
  • Monthly meetings with clients to discuss performance, upcoming requirements and forward planning Plan-Net's own multi-site team to cover for any staff absence or peak in demand, hence maintaining a stable level of service
  • Installment of Key Performance Indicators to monitor and keep up with business demands
  • On-site management by a specialist Service Delivery Manager


  • The solution represents a far more structured and reliable operational framework for the trade floor team
  • The client benefits from minimised downtime and less financial loss due to service disruptions
  • The service keeps up with user demand and the flexible business conditions
  • The contractors did not leave and the two Plan-Net analysts have remained as extra support for the business as it expanded
  • The flexible and scalable co-sourced solution with inbuilt performance indicators has proven an ideal solution for Unicredit's needs and demands

 < Back to Clients

Download the Full Case Study:
Please enter your details below:
Name (*)
Invalid Input

Email (*)
Invalid Input

Invalid Input

This site uses cookies to help make it more useful and reliable. Our privacy policy page explains what these are, and why they are in place.

EU Cookie Directive Module Information