Managed Resource Services

Plan-Net's Managed Resource Service combines the commitment of permanent employees with the flexibility and specialist skills of contractors.

With clients ranging from international law firms through to global retail and investment banks and high-profile public sector organisations, we have experience in delivering to some of the most demanding IT environments around.

"The Plan-Net Account Team is by far the best of all our suppliers."
A global, city-based retail and investment bank

The Plan-Net difference

We specialise in the provision of a defined set and mix of skills to a guaranteed capacity where planned and unplanned absence, client site knowledge retention and transition/rotation are the responsibility of Plan-Net alone.

Unlike our competitors, we recognise that every IT Support environment is different. That's why you won't find any 'Gold', 'Silver' or 'Bronze' options to choose from. We don't think the one-size-fits-all, 'off the shelf' approach works when it comes to technical resource supply and our tailored approach reflects that.

"It's the quality of staff and breadth of skills that they bring makes Plan-Net's service such good value for money"
An international insurance investment business

Why Plan-Net?

So why are Plan-Net becoming the niche provider of choice for Managed Resource Services? For twenty years we have been helping some of the UK's largest and most successful organisations through the deployment of skilled resources using a model centred on dedicated Service Delivery Managers and a strategic approach to ensuring IT delivers what your business needs.

Our experience in IT Support, Service Management and Technical Infrastructure gives us a unique, holistic view of IT and helps us compete and win against 'better known' competitors time and time again.

"Plan-Net are knowledgable, provide a high quality service and their experience in the industry is unrivalled"
The world's fastest growing business process consultancy

Better service, better value

Our proven approach has established Plan-Net as the niche provider of Managed Resource Services for London and the rest of the UK.

Performance Management - We are committed to being accountable to our clients and ensuring they have full transparency on the Service we are delivering at all times. The SLA's we deliver to are based on what the client needs, not taken from a pre-defined 'menu' and our Account Teams come out top of supplier performance lists time and time again.

Individual KPI measurement - In addition to our accountability to Service Level Agreements and Key Performance Indicators for the Service as a whole, our Account Teams manage the performance of all our staff via detailed key performance indicators and regular, updated technical testing designed by our Technical Infrastructure Consultants.

Multisite cover for mainstream roles - Alongside our pool of site-dedicated resource, we operate a multisite cover team who are comfortable working on a selection of our client sites. This means we have experienced resource supply available at extremely short notice no matter the eventuality.

"Plan-Net provide a service that focuses on what our business needs, they understand our unique requirements and the nuances of our industry. And above all, they deliver quality, on time."
A world leading financial services company with 50,000 employees

A flexible and scalable solution

The reason many of our clients choose Plan-Net is the sheer level of flexibility we can offer. That flexibility makes our Managed Resource Services the perfect choice for any organisation that requires its resource to be exactly what the business needs at all times.

"Plan-Net supplies us with a 'solution' not just people. The value for money compared to contractors is great"
One of the UK's largest borough councils

A reliable and consistent service

Our model is based on Operational & Strategic Engagement and designed to facilitate transparency, efficiency and high and consistent levels of performance. Just a few of the ways we meet the challenge of providing a reliable service that consistent hits and exceeds performance targets include;

• Guaranteed capacity levels for teams of 6 or more staff with onsite cover giving additional, non-chargeable days.
• Site awareness builds client knowledge into the Multisite team at no cost to you.
• All our Managed Resource Services are managed via a dedicated Support Operations desk at our Head Office in the heart of the City.
• Chargeable hours and absences are tracked via our unique web-based timesheet system and authorised by the client management team.
• For clients with a requirement for a larger team, we are able to incorporate absence cover into the model at no extra cost. Not only does this remove HR headaches and of course, the extra cost of holiday cover, it is also a great way to reduce dips in service levels.

"Plan-Net's work has been excellent. To the point where we questioned the low cost against the enormous payback"
A global soft drinks manufacturer

Contact us

If you would like to talk to us about exactly how our Managed Resource Services stand out from the crowd simply get in touch.

You can call us on 020 7353 4313 or email us at contact@plan-net.co.uk

Want to know more?

If you would like to learn more about Plan-Net's Managed Resource Services then registering for one of our free information sessions is the perfect solution. The sessions are run by one of our expert Service Delivery Managers and are free, no-obligation and strictly confidential.