News & Views
In this section you can access all the latest information, advice and expert opinion from some of the leading voices in the industry.
Plan-Net will be delivering a practical workshop on ‘Creating your Service Catalogue’ at this year’s IT Service Management Forum (itSMF) Conference and Exhibition.
added October 08
This White Paper includes examples of how practical, tailored Service Management solutions with a foundation in ITIL Best Practice can help your organisation cut costs and improve service levels.
added September 08
Start quantifying the value of your Service
It is only by validating performance against the cost of service delivery that businesses can determine the quantifiable value of service and thereby change the way IT support is viewed by the business.
added April 08
Virtualisation is starting to play a major role in infrastructure strategies – a trend that looks set to continue through the rest of this year and beyond.
added March 08
Camden & Islington ICT Shared Services choose Plan-Net Service Management Consultancy.
added Jan 08
Following on from his article regarding the trend towards commoditising IT recruitment, Richard Forkan gives 10 reasons as to why he believes RPO has no place within IT recruitment.
added Nov 07
Richard Forkan, Head of Recruitment at Plan-Net, examines the worrying trend towards a commoditised IT recruitment model.
added Nov 07
Plan-Net are pleased to announce that Ian Bevan, experienced Service Mangement consultant and former Conference Chair on the IT Service Management Forum (itSMF) Board, has joined our growing Service Management Consultancy.
added Oct 07
International law firm Simmons & Simmons has announced the selection of IT services provider Plan-Net to help in the firm’s complete IT infrastructure refresh.
added Oct 07
With the launch of the newest incarnation of ITIL's best practice framework on the horizon, two of Plan-Net's leading consultants offer a snapshot of what's to come...
added Sept 07
The first draft of the five core books in the lifecycle has been produced and internal QA completed by the ITIL Advisory Group.
added Sept 07
Co-sourcing is the flexible, cost-effective alternative which enables IT support services to flex up or down in line with business needs argues Plan-Net Director Jerry Cave.
added July 07
News, views and advice from Plan-Net's expert consultancy team as they bring you a quarterly newsletter filled with insightful comment.
added June 07
It's time for management to stop passing the buck and accept responsibility for sound security awareness says Dave Pratt.
added March 07
For the past 20 years, IT has been attempting to align itself with the business. Yet today how many organisations still offer poor service based upon reactive help desks, haphazard change management and irrelevant service level agreements?
added Feb 07
Employing people that will actually deliver benefit in this strategic business area requires more than buying flesh from the ubiquitous agents argues Jerry Cave, Director of Plan-Net.
added Jan 07
With GPRS now established and the arrival of 3G, mobile computing is beginning to take off. But with a lack of knowledge of mobile solutions within traditional IT departments, support is often backed-off, argues Plan-Net’s Paul Whitlock.
added Dec 06
The problem with most security companies is they are very product driven – you name your security problem, and they can sell you a product to fix it, says Adrian Polley, Director at Plan-Net.
added Nov 06
Email underpins business communication. So just how much is the downtime costing the business in lost orders and damaged reputation, asks Adrian Polley, Director of Plan-Net.
added Oct 06