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Insomnia – Building a Change Management Risk Matrix

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RFIB, one of the world’s premier insurance brokerage and advisory firms has been using Plan-Net as a provider of Co-Sourced support to complement its IT team for the last five years.

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Plan-Net's IT Manager for Outsource client, Davenport Lyons, David Mallett, visits the Law Society's Legal breakfast. Here's what he has to say.

 

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The evolving role of IT Support. Where we really are on the journey.

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Record level of 2% abandonment rate as Plan-Net 24 transforms IT Support for Lawrence Graham.

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Technical Services Director, Adrian Polley attends the Gartner Symposium in Barcelona. Amongst all the tech talk, discussions emerge around the increasing presence of an alternative role to the IT Director leading the innovation with the IT Director being left to manage the legacy systems. Here are his comments on the event...

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Which hypervisor is the best? Whether you're joining the virtual party a little bit late or you're going through a refresh of your virtual platform, you might be asking yourself this very question. With all of the various products out there, it can all get overwhelming. So how do you arrive at a decision?

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Do you remember Roger's bell curve? It asserts that for continuous innovation, the technology adoption life-cycle fits a bell-curve graph where acceptance of a new product or innovation tracks the demographic and psychological characteristics of defined adopter groups.

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When moving from an in-house provisioned ICT service to an outsource model, organisations may overlook the impact of the supplier transition on service level performance.

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