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The UK and Ireland’s leading risk and insurance law business, BLM (formed from the recent merger of Berrymans Lace Mawer and HBM Sayers) has agreed a five year IT Managed Support contract with Service Provider Plan-Net.

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The practice of off-shoring IT services is appealing from a direct cost point of view and works well for areas of IT spend where clear deliverables can be extracted. Examples of the benefits of this can be seen with development work and one off tasks such as application packaging. But does it really work for customer service led functions such as the Service Desk?

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With ways to shop multiplying rapidly as a result of ever developing online access via the use of tablets, smart phones etc., retailers are required to maintain an 'open all hours' approach with internal IT services to match.

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This year Plan-Net is delighted to take on our first 'Year in Industry' employee into our Sales & Marketing department, Bertram Silvera.

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Pete Canavan, Support Services Director shares his Do's & Don'ts of Service Transition drawing from his experience of managing such projects over the last decade.

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Getting to know Andrew Mortimer, Senior Desktop Analyst at Pearson Technology for Plan-Net

This year Andrew is celebrating his 10th birthday at Plan-Net, so we caught up with him to see what he's been up to for the last decade!

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Find out what really goes on in Service Desks.

If there is anything we know about, it's Service Desks. We run them, review them, re-design them and improve them.

Among the team at Plan-Net, we've seen it all; from the good, the bad and the ugly so we've decided to lift the lid and share some of these stories with you.

Read the full set of tales >>>

We want to hear from you...

Have you got a tale to tell? We want to hear them. Email us on This email address is being protected from spambots. You need JavaScript enabled to view it. or tweet us on @plannetplc #ServiceDeskTales and #good, #bad or #ugly. The best tale this month will win £50.

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With offices in Dubai, Hong Kong, Sydney & Auckland, law firm Kennedys has moved its IT support to shared service Plan-Net 24 in order to strengthen its ability to deliver on its international growth plans.

Plan-Net 24, the only 24/7 UK-based IT Service Desk dedicated to supporting law firms, now provides round-the-clock remote 1st line support to all of Kennedys’ lawyers and staff from its Central London location.

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Cloudy with a chance of rain...
So you want to impress your boss by saving the company money and taking your IT to the Cloud.
Great idea...Why not?

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Insomnia – Building a Change Management Risk Matrix

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