ITIL V3 - five core books announced

Posted On 03 September 2007

Paul Whitlock, Technical Services Director at Plan-Net, brings you the latest developments from ITIL's Version 3 refresh.Following the decision in 2005 to refresh and update the current version of ITIL, a detailed consultation process determined that whilst ITIL V2 was still very much applicable, certain enhancements would add value and ensure that the methodology continues to be ...