Latest News

NEWS: Plan-Net wins 5-year IT outsourcing deal with Davenport Lyons

(31 October 2011)

Steps to a successful Service Transition – new white paper by Plan-Net!

(27 September 2011)

Plan-Net donates IT equipment to the developing world

(09 November 2010)

Plan-Net survey on Silicon.com!

(02 August 2010)

Over three quarters of firms are still using XP, says Plan-Net survey

(30 July 2010)

Plan-Net Insight: Virtualisation Management

(30 July 2010)

Plan-Net Insight: Mind the Skill Gap

(29 July 2010)

Plan-Net Insight: 10 reasons to migrate to Exchange 2010

(28 July 2010)

Plan-Net survey uncovers service inefficiencies

Posted On 22 September 2009

A recent survey of more than 100 public and private sector organisations by Plan-Net, suggests that many companies are spending more than they need to on IT support. The Plan-Net survey found that the average IT support team is staffed with 34% first line service desk analysts and 66% second line desktop analysts. With the average second line fix costing up to 600% more than a first line resolu...