You don't learn to ride a bike by reading the instructions booklet, do you? This is exactly the principle of Experiential Learning in delivering ITIL-related awareness and training. Plan-Net's head of service management, Derek Elphick explains all with a little help from Confucious.

To read the full article, visit the vITal website via the link below

http://www.vital-mag.net/2010/02/itsm-experiential-learning-explained-through-confucius/