Derek Elphick, Plan-Net's Head of Service Management, has spoken to the Financial Times for an article by Alan Cane that looks at the way to begin driving efficiency in IT. Derek gives details of a recent survey by Plan-Net that examines the split between 1st and 2nd line Support and how improving this can lead to real savings.
To read the article in full, visit the official Financial Times website here;
http://www.ft.com/cms/s/0/078b303e-c761-11de-bb6f-00144feab49a.html?nclick_check=1
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