Problem Management
"Minimising disruption of the service level"
The Problem Management discipline is the next level of escalation after the Service Desk and Incident Management. Organisations adopt and implement Problem Management functions to ensure there is a defined process and associated procedures available to manage high profile service impacting failures.
A high ratio of recurring Incidents is one of the most common causes of an inefficient helpdesk. Problem Management is designed to decrease the amount of recurring Incidents that take place.
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Related Links 
- Transforming your IT
- Benchmarking
- Customer Satisfaction Surveys
- Interim Management
- Project Management
- Configuration Management
- Incident Management
- Problem Management
- Change Management
- Release Management
- Service Level Management
- Availability Management
- Capacity Management
- Service Continuity Management
- Service Management Enquiry
- Financial Management
- Education & Training Enquiry
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