Release Management
"Ensuring authorised software modules are used, providing means to build Change releases and automating release of software"
Suppose that a new software module is released containing a bug. The previous version should be reinstalled but due to poor Version Management the wrong one is used resulting in a system shutdown that lasts for three hours and affects two thirds of employees.
Release Management standards are designed to avoid situations such as these occurring. The benefits of Release Management can be more difficult to quantify than other Service Management disciplines as, similarly to best practice information security, if Release Management is working properly the benefits are intangible. However when proper analysis of what a malfunction could cost is completed, the benefits do become apparent.
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