IT Service Continuity Management
"Recovering quickly after a disaster"
The key output of Service Continuity is the understanding of the services that are of primary importance to the business and the production of plans to manage the 'worst case scenario'. In essence, Service Continuity is adopted to ensure an organisation can safeguard itself against extraordinary events which could result in the loss of critical services for an extended period of time.
Should, for example, a water pipe break, flooding the server room and two days be needed to fix the situation the average user will have missed 10 hours of work. While a good contingency plan doesn't come cheap the recovery costs are often dramatic, especially considering that not having one in place could jeopardise the future of the business.
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