Service Level Management
Service Level Management is essential in ensuring that the level of service required to support the user can be understood and delivered. Its implementation allows monitoring of service to identify whether required levels are being achieved - and if not, for what reason.
Service Level Management applies a clear set of agreements that work to ensure the Service Desk is untroubled by calls that do not relate to the services it offers.
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Related Links 
- Transforming your IT
- Benchmarking
- Customer Satisfaction Surveys
- Interim Management
- Project Management
- Configuration Management
- Incident Management
- Problem Management
- Change Management
- Release Management
- Service Level Management
- Availability Management
- Capacity Management
- Service Continuity Management
- Service Management Enquiry
- Financial Management
- Education & Training Enquiry
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