Service Management
Plan-Net's Service Management Consultancy moulds the extensive real world experience of our consultants with the methodologies of ITIL in a range of services tailored to the needs of each client.
The key to all of our services is flexibility. Whilst we do offer a full hands-on approach, the strength of our partnerships are maximised when we work alongside you and your staff throughout your projects.
Review
Benchmarking - Plan-Net's Benchmarking service provides extensive measurements and comparisons by tapping into respected independent sources and our extensive client list.
Service Review - A Plan-Net Service Review enables you to understand your alignment to ITIL Best Practice through a structured analysis of the existing IT environment.
Customer Satisfaction Surveys - Knowing where you stand with your internal customers is key to providing the right service for your business.
Transform
Accelerated Service Transformation - With an AST from Plan-Net you can expect to receive 100% of the benefits of ITIL for 20% of the cost.
Improvement Planning - Identify the steps required to align your IT services with business aims. Plan-Net can provide the most appropriate route towards applying ITIL best practice principles within your business.
Service Establishment - The definition of processes and procedures and actually 'going live' are only the start of the journey and Plan-Net realise that it is at this time when many of our clients experience their greatest challenges.
Toolset Selection - Plan-Net provides an independent service designed to evaluate the needs of your organisation and select the best solution available - saving you time and money on the way.
Interim Management - At Plan-Net we have recognised that our clients require more from us than simply filling the gap with someone looking for flexible hours - however qualified they might be.
Educate
Plan-Net Education - more than just classroom-based courses. From interactive workshops through to full-accreditation, our education packages offer the right level of ITIL and ISO education for your business needs.
See our courses here