SERVICE DESK BOOST

As Plan-Net is a specialist in high performing end-user support, we found its proposal to be the most compelling and we were able to obtain some great client references which gave us the confidence that they could deliver their designed solution.

Director of Global IT Services, Roland D’Costa, 3i plc

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Working with Plan-Net has enabled us to really focus on improving the service as a whole. We have the confidence in a Support service that will be able to maintain business as usual whilst giving us the time to focus on planning this upcoming project.

James Elmer, IT Manager, Kennedys LLP

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Now the Service Desk team is seen as an integral part of the IT department. First Time Fix rates have increased from 57% at the start of the project to recent statistics of 84%. Service Desk Resolution is now at levels around 90%, which is unprecedented.

Darren Broughton, Head of IT, BLM

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Plan-Net's flexible on-site support model really works for us. With a large Service Desk to manage, we know we can rely on Plan-Net to provide us with the skillsets we need, when we need them, allowing us to focus on improving the overall service.

Liz Holden, Head of Service Desk, UCL

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I can’t stress enough that we couldn’t have achieved it without the help, knowledge, expertise and importantly work ethic of the team at Plan-Net. Everything from the initial scoping and audit, to the implementation and the after care has been absolutely fantastic and put us in good position as a firm.

Mike Garlick, Group Head of ICT, Ashcourt Rowan plc

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We’ve had positive feedback from users and we’ve seen the service improvements and developments we were aiming for. For instance, we’ve found Plan-Net to be a very useful resource for creating and documenting knowledge articles for our IT team to approve, to assist everyone around the globe.

Adrian Hiscock, Head of IT Services Osborne Clarke

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It’s that kind of market knowledge that we’re buying into. Plan-Net is our eyes and ears not just in the legal technology market but across other sectors too and ensuring we’re always making best use of the most up-to-date technology.

Patrick Allen, Senior Partner, Hodge Jones & Allen

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Using Plan-Net's services to help us with projects really works for us. With such a large number of users and where it's so important to keep disruption at a minimum. We know we can rely on Plan-Net's support and commitment to deliver a great project outcome.

James Waldie, IT Service Delivery Manager, Addleshaw Goddard

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