It is fair to say that the typical IT Service Desk has a lot to cover. IT infrastructure can get pretty complex, too, with staff accessing company networks from multiple locations - and companies deploying an ever growing stack of applications, both locally and via the cloud.
How can you tell if an IT Service Desk is fit for purpose? To help you with this, Ben Whitehead, Head of Project and Support Services, lists the 10 things that should not be happening. If they are, then perhaps it's time to rethink whether your current IT support is due an overhaul.