10 Things Your IT Service Desk Should Not Be Doing

It is fair to say that the typical IT Service Desk has a lot to cover. IT infrastructure can get pretty complex, too, with staff accessing company networks from multiple locations - and companies deploying an ever growing stack of applications, both locally and via the cloud.

How can you tell if an IT Service Desk is fit for purpose? To help you with this, Ben Whitehead, Head of Project and Support Services, lists the 10 things that should not be happening. If they are, then perhaps it's time to rethink whether your current IT support is due an overhaul.


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What to expect:

Having assisted organisations in improving their Service Desk for almost three decades now, we’ve put together our Top 10 challenges that IT managers and the businesses face when operating a service desk. Not only will this guide identify those major Service Desk Challenges, but it will give some solid solutions which you can implement from the get-go.

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With better reporting, we have the information to approach the business for investment or highlight the issues we need its support for.

Darren Broughton, Head of IT, BLM

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