Increase the capacity of your in-house Service Desk with Plan-Net's versatile and non-disruptive new resource.
Plan-Net’s 24/7 IT Service Desk Support service ensures round the clock support for your Users.
Our 24/7 IT Service Desk Support provides fully tailored out-of-hours support to extend your standard Service Desk hours around the clock. Whether to ensure your UK Users have support while working domestically or travelling, or that your teams in other time zones have support outside of your UK Service Desk hours, our Out of Hours Service Desk is available both to Plan-Net Service Desk customers and to organisations providing their own daytime Service Desk.
Outside of your normal Service Desk hours, Plan-Net’s 24/7 team assumes responsibility for supporting your Users, with a service tailored to your specific requirements.
Users contact the Out of Hours Service Desk by phone, email or via your own service portal. Their calls are taken on your own, dedicated call queue with your own, tailored and brand consistent messaging.
We log and manage support tickets inside your own ticket logging system.
At the beginning and end of each Out of Hours support period, there is a comprehensive onboarding and handover with your daytime Service Desk.
If you’re a professional services organisation with more than 500 Users, and your people work, at home or on the road, outside of the normal hours of your Service Desk, the 24/7 availability of our Out of Hours Support would ensure they are never without IT backup. If you have overseas offices in other time zones, which do not have local IT support in place, our Out of Hours Support will keep them covered outside of your UK Service Desk hours.
Of course. Providing your Users with the same standard of expert and specifically skilled IT support at night, at weekends and regardless of time zone, that they enjoy during daytime Service Desk hours in the UK, ensures the business continues functioning efficiently no matter what happens or when it happens. That’s a clear advantage over lost productivity or opportunity.
To learn more about how 24/7 IT Service Desk Support could extend your Desk availability around the clock, get in touch.