About Plan-Net

We've been transforming IT for legal, financial and publishing organisations since 1990.

We've been at the forefront of IT services since 1990 and continue to keep our partners up to date with the evolving technology that drives their businesses forward. It’s our ability to embrace new best-in-class tools and processes that keeps us, and our clients, growing together.


Ready to talk?
Request a callback

Plan-Net at a glance

We understand the IT challenges you face and have the experience to fix them.

  • We can elevate your end-user support, IT strategy, project services and infrastructure
  • Top IT services provider to financial, legal, publishing and professional services businesses
  • 29-year successful track record of bringing IT excellence to knowledge-based businesses
  • Our knowledgeable team of experts take accountability for your IT projects and user services
  • Accredited to the highest standards, we bring best practice and stability to you
  • You get the best of both with our technical partnerships and solution independence
  • Trusted by national and international Blue Chip clients in competitive industries

History of Plan-Net

Founded in 1990, Plan-Net was built on the foundation of IT Services supply to the Financial and Legal industries. Initially supplying project teams to the likes of Midland Bank (now HSBC), the company quickly expanded into the Infrastructure Consulting arena and then Service Management.

As a natural progression the company then progressed into the fully Managed Service market and quickly became well known in the Legal and Finance industries as a service provider willing and able to build cost effective and bespoke models for managed component elements of IT.

In recent years, Plan-Net has developed a portfolio of Support and Consultancy services and now proudly manages entire IT functions as well as component parts for many Legal, Financial and Professional Services businesses. 

We work with knowledge-based businesses where IT is key. To compete in their fields, legal, financial, publishing and professional services organisations need optimal uptime, productivity and a smooth experience.

Your customers expect more than ever before. Faster response times, access to your experts wherever they are and whenever they need it and a smooth, personal experience. IT systems are mission-critical. Our clients choose us because they know we provide dependable independent advice, proactive support and cutting-edge technical expertise.

Our Services

End User support services

End User support services

As specialists in End User support services for legal, financial and professional services firms, we understand that your business strategy depends on a high quality service desk.

Whether you need to outsource your entire service desk or just peak and out-of-hours cover, Plan-Net can help.

Find out more >

Infrastructure services

Infrastructure services

Cloud, mobility and other emerging technologies are changing the way your industry does business.

Our Infrastructure experts are ready to help with migrations, on-prem, cloud and hybrid solutions whether you need a transformation or ongoing management.

Find out more >

Implementation services

Implementation services

IT projects have become increasingly important for businesses that want to compete. As technology has become more complex, your in-house teams need specialist knowledge and experience to deliver on time, on budget, and on-point.

That’s where we come in.

Find out more >

Consulting services

Consulting services

Analysis, design, and migration work. Refining procedures and recommending solutions. These are the building blocks of IT consulting. But we believe that a project isn’t complete until it’s been successfully implemented.

We’re here to take full responsibility from beginning to end.

Find out more >

Our Leadership Team


Connect online

Adrian Polley

Technical Services Director

Adrian joined Plan-Net in 1994. He has responsibility for the quality of Plan-Net's service delivery to its customers. Adrian combines his role as a board director with hands-on client work, and is particularly active in consulting on IT strategy and information security, as well as improving service delivery within the IT organisation.

In keeping with Plan-Net's ethos of staying close to its customers, Adrian has led Plan-Net's relationships with many of its key clients across a variety of sectors.

Adrian has nearly 30 years' experience in the IT industry and more than 15 years as Plan-Net director.

Adrian lives in Twickenham with his wife and family and spends his weekends trying to avoid working in the garden.


Connect online

Jerry Cave

Operations Director

Jerry Cave is Operations Director at Plan-Net and one of the company's Founders.

A chartered accountant, Jerry has worked at KPMG and Cannon Street Investments Plc before starting IT Services company, Plan-Net in 1990.

Since then, the firm has enjoyed prosperous growth and helped leading UK organisations, including Financial, Law and Public Sector firms, transform their IT operations into high-performance, cost-efficient platforms for business success.


Connect online

Pete Canavan

Support Services Director

Pete Canavan joined Plan-Net in 2005. He is an accredited ITIL Service Manager, he has a proven track record in IT with special expertise in the Legal & Financial Services industries.

With over two decades in the IT field, Pete has acquired extensive experience in business relationship development, service transformation, project and people management, training and client/supplier relations.

Pete's other passions, besides Plan-Net of course, are his family and football.


Connect online

Ben Whitehead

Head of Project & Support Services

Ben Whitehead is Head of Project and Support Services. He joined Plan-Net in 2007.

An ITIL expert with over 15 years' experience within the IT industry, Ben is accountable for the delivery of 'Best Practice' Services across a client base encompassing all market sectors, bringing experience, significant market and industry leading knowledge, with a history of working amongst some of the most prestigious organisations in the UK.

Ben enjoys travelling, most sports and enjoys spending his free time away from City life.


Connect online

Joanne Douglas

Head of Marketing

Jo joined Plan-Net in 2012. She is responsible for marketing strategy, planning and delivery and manages the marketing team. She ensures we promote the value of our services and our latest achievements to our target markets, existing clients and our employee base.

After completing a Business Degree at Bath University, Jo joined the Graduate Scheme at Cadbury Schweppes and then moved into the IT and Technology sectors working for a number of start-up firms before joining Plan-Net in 2012.

Outside of Plan-Net, Jo enjoys playing in mid-field for Croydon and Old Whitgiftian Hockey Club.

Why choose Plan-Net?

Plan-Net unites 5 essential disciplines to create competitive advantage for your business through its IT.

We make certain that, throughout your organisation, your people know that the IT on which they depend to do their jobs - hardware, software, networks and devices - will be working efficiently, all of the time.

We also provide total assurance that if something does fail, or a member of your team requires assistance in using any part of the IT ecosystem, expert support specifically skilled to the needs of your business will be no more than a call or email away. This combination of dependability and effective, rapid support fuel the productivity of each member of your team, and so of the business itself.

Read more>

With close collaboration at Management level, we can extend your IT from being a business enabler into a core driver of growth, efficiency and development opportunities within the business.

This requires understanding and analytical consideration not only of current processes and workflows, but of the underlying functions and demands of the business, so that methodologies can be developed which extract greater efficiency from resources and talent. In turn, this opens the door for lowered costs, increased productivity and greater competitiveness.

Read more>

Managing your risk and plan for critical legacy systems and building the right cloud strategy for your business are both difficult tasks - and also interrelated.

Read more>

Our input into the planning and design of your IT platform, as well as our continuous service monitoring, ensure the highest level of security across your IT systems, and at all interfaces with partner and supplier networks, as well as with the Internet.

We build in comprehensive redundancies, and put in place effective and rapidly accessible cover for all contingencies. These are designed around the specific operations and usage of the business, and guarantee operational capability and continuity in the event of network or cyber attack or physical disaster.

Our systems and security design ensure you are fully compliant with UK and European Data protection laws, as well as with specific requirements of corporate or industry regulatory stipulations.


IT is a catchall term encompassing a huge range of skillsets.

We shape the team we assign to look after your business, your people and your systems to include not only the appropriate technical skills, but precise tailorings of these skills to the specific needs of your business, in your sector.

In addition, the depth of our resource in all areas means that we can scale the capacity assigned to you at any time, in either direction, to keep in line with the changing needs of your business.


IT is a vehicle for your business strategy. We work with your leadership team to delve into your very specific business objectives and build solutions to match. Helping to drive your business into pole position.

Sectors we work with


Plan-Net has been providing End-User Support services to the legal profession for 28 years.

Why do 14 of the top 15 UK firms choose to partner with us?

Find out more >

Finance and banking

We know that service disruptions devastate reputations and revenues in your industry.

Plan-Net’s End-User services are designed to meet the demands in today’s compliance-driven finance sector.

Find out more >

Media and publishing

Your business marches to the steady beat of “deadlines, deadlines, deadlines”.

You need a responsive and highly skilled support team to keep you delivering excellence around the clock. That’s what we do.

Find out more >

Professional services

As a professional services business ourselves, we know what productivity means to your business...and your clients.

Our sector experience and IT support experts are ready to support your users as they grow your business.

Find out more >


ISO 27001
Information Security Management
ISO 9001
Quality Management
ISO 14001
Environmental Management

Technology partnerships

We are technology independent and always recommend the right software for the job.

We also have partnerships with some of the key IT vendors such as:


Some of our clients

See our customers >