An update from James Karp, COO of Acora about how we are operationally managing through COVID-19, 20th March


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20-Mar-2020 20:01:33

In my last piece, I talked about Problem Management and how it is often confused with Major Incident management. In fact, while the two are linked, they are very different beasts. However strong your Problem Management, you must be ready for business critical incidents.

Our continuing priority remains the welfare of our employees and our customers’ employees.

Like all organisations, we are following the latest government health guidelines and are limiting travel and in-person meetings and across our UK wide IT operations businesses the entire team of Acora and Plan-Net professional service and support staff remain committed to meeting your needs. 

As anticipated, the severity of the COVID-19 situation has increased and the clear government advice is that everyone should work from home wherever possible. Acora have been planning for this eventuality within our BCP process. 

Since Wednesday 18th March at 5pm this week, I am pleased to confirm we have been fully remote working in a seamless way across all customer service operations. We do not anticipate any disruption or degradation of your service and remain focused on delivering the highest quality of service in the safest possible way.

We remain steadfast in our commitment to serving you during these challenging times, and it will be business as usual with Acora, just not quite as normal.

James Karp
COO, Acora

See our previous update from March 16th here.

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About the author

Pete Canavan

Pete Canavan is Support Services Director at Plan-Net. An accredited ITIL Service Manager, he has a proven track record in IT with special expertise in the Legal & Financial Services industries.

With two decades in the IT field, Pete has acquired extensive experience in business relationship development, service transformation, project and people management, training and client/supplier relations.

Pete's other passions, besides Plan-Net of course, are his family and football.

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