Blog

Our news and views.

From our latest client work and company activity to our thoughts on the world of IT, end-user support, infrastructure and how to run successful IT projects, we’d love to share it with you.

Remodelling the Service Desk for your Digital Workplace

There is a 1960s’ painting by the American illustrator Norman Rockwell that shows a mechanic sent to fix a lift. He is standing outside the lift, doors open, with the cabin itself stopped between floo...

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Acora and Plan-Net join forces

Acora Ltd, the innovative owner-managed UK-based IT Services company, has completed the acquisition of Plan-Net Ltd, another owner-managed IT support and services company, based in London.

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Up-to-date IT Service Desk. Think hard about what your Desk delivers.

It’s not that long ago that a jar of instant coffee, an underpowered kettle and a shelf full of more or less clean mugs were still being passed off as adequate ‘through the day’ support for an organis...

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Self Service IT support. 8 metrics to help you assess yours.

For both your organisation, and hard pressed IT and service management leaders, trying to deliver better End User support under ever tighter budgetary constraints, self-service promises high valuable ...

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Flexibility and transparency are a must for IT Service providers

It can sometimes be challenging for CIOs, IT Directors and other Senior IT Managers within the business to get the CFO or The Board’s buy-in for an IT project. Many find it even more difficult when th...

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Selling Managed Services to the CFO

It can sometimes be challenging for CIOs, IT Directors and other Senior IT Managers within the business to get the CFO or The Board’s buy-in for an IT project. Many find it even more difficult when th...

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Too Much Security May Affect Business Processes

Policies, training and awareness, technological tools, physical security barriers – the IT security market today offers all sorts of solutions to help you protect your business from potential reputati...

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10 tips for managing the human side of IT

The success of an IT department does not solely depend on having the best hardware and latest software. In fact, these alone do not guarantee efficiency if the people working in IT Support are not man...

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Legal IT – do you need a specialist service provider?

"The need for an efficient, reliable and secure IT function is nowadays vital for any organisation in the legal sector. Their IT needs are specific to their sector and the Support function has a neces...

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