Our news and views.

From our latest client work and company activity to our thoughts on the world of IT, end-user support, infrastructure and how to run successful IT projects, we’d love to share it with you.

Shortlisted as the Outsourcing Company of the Year at the 2020 National Technology Awards

Plan-Net is proud to be announced as one of three finalists for the ‘Outsourcing Company of the Year’ Category at the 2020 National Technology Awards. We are honoured to be recognised at this prestigi...

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UK's leading law firm Cripps Pemberton Greenish and Plan-Net celebrate their first year anniversary

Just over a year ago, CrippsPG undertook a programme of review of its IT provision, which put their Service Desk under the spotlight. As explained by Mike Burton, CTO at CrippsPG: “One of the challeng...

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Microsoft are releasing a ‘Wave’ of updates for Dynamics – here’s what’s coming

Microsoft have released their plans for the 2020 Wave 1 release coming in April, you can see the full plan here. As always, the plan covers the whole Dynamics 365 suite and so includes Customer Engage...

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Skype for Business Online to be retired in 2021

Microsoft recently announced that Skype for Business Online will be retired on July 31st, 2021. Since 2017, all new Office 365 customers have been encouraged to use Teams instead. Teams is considered ...

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Remodelling the Service Desk for your Digital Workplace

There is a 1960s’ painting by the American illustrator Norman Rockwell that shows a mechanic sent to fix a lift. He is standing outside the lift, doors open, with the cabin itself stopped between floo...

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Acora and Plan-Net join forces

Acora Ltd, the innovative owner-managed UK-based IT Services company, has completed the acquisition of Plan-Net Ltd, another owner-managed IT support and services company, based in London.

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Up-to-date IT Service Desk. Think hard about what your Desk delivers.

It’s not that long ago that a jar of instant coffee, an underpowered kettle and a shelf full of more or less clean mugs were still being passed off as adequate ‘through the day’ support for an organis...

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Self Service IT support. 8 metrics to help you assess yours.

For both your organisation, and hard pressed IT and service management leaders, trying to deliver better End User support under ever tighter budgetary constraints, self-service promises high valuable ...

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Flexibility and transparency are a must for IT Service providers

It can sometimes be challenging for CIOs, IT Directors and other Senior IT Managers within the business to get the CFO or The Board’s buy-in for an IT project. Many find it even more difficult when th...

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