Blog

Our news and views.

From our latest client work and company activity to our thoughts on the world of IT, end-user support, infrastructure and how to run successful IT projects, we’d love to share it with you.

Does your existing IT support provider deliver on these vital KPI's?

To assess how well your IT support provider is performing, transparency is essential. How effectively and efficiently are incidents being resolved? To what extent are user expectations being met? What...

Read blog post >

9 essential components of an optimal ticketing system

A ticketing system is essentially your central hub for managing IT user support requests. It enables your team to capture IT needs from across your organisation, to assess their nature, to prioritise ...

Read blog post >

The anatomy of a perfect incident management journey

Interruptions will happen. Systems will freeze – and no software or hardware is 100% failsafe. These things are facts of life. But it’s not the individual technical incident itself that poses the bigg...

Read blog post >

Top 20 UK law firm, DAC Beachcroft, chooses Plan-Net 24 to provide out of hours IT support

International law firm DAC Beachcroft has engaged the UK’s only legal-dedicated 24/7 Service Desk to provide its 2,200 staff with full out-of-hours IT support coverage. The service will operate week n...

Read blog post >

Top 30 UK law firm Osborne Clarke signs 3-year Managed Service contract with Plan-Net for out of hours IT support

International legal practice Osborne Clarke has engaged IT Service Provider Plan-Net to provide its 1,350 staff, including more than 700 lawyers, with full out of hours IT support coverage.

Read blog post >

Plan-Net shortlisted for UK Managed Services Awards 2018

Plan-Net is proud to have been named a finalist for the 2018, UK Managed Services Awards under the category of the Best Vertical Market Managed Service Solution provider for its 24/7 end-user support ...

Read blog post >

ISO27001 - Why bother with such high standards?

ISO27001 is generally regarded as the de facto international best practice standard for an Information Security Management System (ISMS). However, achieving certification against the Standard is by no...

Read blog post >

Why do shared services fail?

There are a plethora of reasons why Shared Service models fail. However, understanding the key reasoning should help an organisation navigate what is often thought of as a painful and costly process. ...

Read blog post >

9 Ways to Increase First Time Fix - IT Support Best Practice

First Time Fix (FTF) as is a great service management metric, as it's the one that indicates the most gain in customer satisfaction if improved upon by the Service Desk.

Read blog post >

Subscribe to the Plan-Net Blog