Blog

Our news and views.

From our latest client work and company activity to our thoughts on the world of IT, end-user support, infrastructure and how to run successful IT projects, we’d love to share it with you.

The anatomy of a perfect incident management journey

Interruptions will happen. Systems will freeze – and no software or hardware is 100% failsafe. These things are facts of life. But it’s not the individual technical incident itself that poses the bigg...

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Top 20 UK law firm, DAC Beachcroft, chooses Plan-Net 24 to provide out of hours IT support

International law firm DAC Beachcroft has engaged the UK’s only legal-dedicated 24/7 Service Desk to provide its 2,200 staff with full out-of-hours IT support coverage. The service will operate week n...

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Top 30 UK law firm Osborne Clarke signs 3-year Managed Service contract with Plan-Net for out of hours IT support

International legal practice Osborne Clarke has engaged IT Service Provider Plan-Net to provide its 1,350 staff, including more than 700 lawyers, with full out of hours IT support coverage.

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Plan-Net shortlisted for UK Managed Services Awards 2018

Plan-Net is proud to have been named a finalist for the 2018, UK Managed Services Awards under the category of the Best Vertical Market Managed Service Solution provider for its 24/7 end-user support ...

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ISO27001 - Why bother with such high standards?

ISO27001 is generally regarded as the de facto international best practice standard for an Information Security Management System (ISMS). However, achieving certification against the Standard is by no...

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Why do shared services fail?

There are a plethora of reasons why Shared Service models fail. However, understanding the key reasoning should help an organisation navigate what is often thought of as a painful and costly process. ...

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9 Ways to Increase First Time Fix - IT Support Best Practice

First Time Fix (FTF) as is a great service management metric, as it's the one that indicates the most gain in customer satisfaction if improved upon by the Service Desk.

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Increasing First Time Fix – A Service Improvement Priority

First Time Fix (FTF) is a great service management metric, as it's the one that indicates the most gain in customer satisfaction if improved upon by a Service Desk.

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The Rise of Office 365 in Enterprise

For Microsoft, the 'cloud' is nothing new. Whilst Office 365 was officially launched to the market in October 2010, the tech giant has been releasing cloud products as far back as 2002, when it introd...

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