Our news and views.

From our latest client work and company activity to our thoughts on the world of IT, end-user support, infrastructure and how to run successful IT projects, we’d love to share it with you.

Increasing First Time Fix – A Service Improvement Priority

First Time Fix (FTF) is a great service management metric, as it's the one that indicates the most gain in customer satisfaction if improved upon by a Service Desk.

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The Rise of Office 365 in Enterprise

For Microsoft, the 'cloud' is nothing new. Whilst Office 365 was officially launched to the market in October 2010, the tech giant has been releasing cloud products as far back as 2002, when it introd...

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Hodge Jones & Allen signs 5-year IT outsource contract with Plan-Net plc

Hodge Jones & Allen has outsourced its IT operations to Plan-Net plc in a 5-year deal that will see the Top 200 law firm’s infrastructure, applications, technology and processes managed by the IT Serv...

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When the unexpected hits, is your business equipped?

Often Business Continuity Planning slips down the management agenda. What may seem to be low on your list of priorities could, in the long run, save you time, cost and even your business. 

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