From our latest client work and company activity to our thoughts on the world of IT, end-user support, infrastructure and how to run successful IT projects, we’d love to share it with you.
First Time Fix (FTF) is a great service management metric, as it's the one that indicates the most gain in customer satisfaction if improved upon by a Service Desk.
Hodge Jones & Allen has outsourced its IT operations to Plan-Net plc in a 5-year deal that will see the Top 200 law firm’s infrastructure, applications, technology and processes managed by the IT Serv...
Often Business Continuity Planning slips down the management agenda. What may seem to be low on your list of priorities could, in the long run, save you time, cost and even your business.