From our latest client work and company activity to our thoughts on the world of IT, end-user support, infrastructure and how to run successful IT projects, we’d love to share it with you.
Happiness. It’s such an abstract quality. Ask just about anyone whether they are happy about this, about that or about the other, and their response is likely to be shaded. They are not unhappy. They ...
There is a 1960s’ painting by the American illustrator Norman Rockwell that shows a mechanic sent to fix a lift. He is standing outside the lift, doors open, with the cabin itself stopped between floo...
Acora Ltd, the innovative owner-managed UK-based IT Services company, has completed the acquisition of Plan-Net Ltd, another owner-managed IT support and services company, based in London.
It’s not that long ago that a jar of instant coffee, an underpowered kettle and a shelf full of more or less clean mugs were still being passed off as adequate ‘through the day’ support for an organis...
For both your organisation, and hard pressed IT and service management leaders, trying to deliver better End User support under ever tighter budgetary constraints, self-service promises high valuable ...
It can sometimes be challenging for CIOs, IT Directors and other Senior IT Managers within the business to get the CFO or The Board’s buy-in for an IT project. Many find it even more difficult when th...
When an organisation decides to outsource its Service Desk function, the decision is usually driven by the desire for improved efficiency, greater expertise and raised levels of service. After all, wh...
For efficient Service Desk management, never underestimate the importance of an accurate and comprehensive “ticket”. This contains a record of all the things that occur when looking to resolve a parti...
It can sometimes be challenging for CIOs, IT Directors and other Senior IT Managers within the business to get the CFO or The Board’s buy-in for an IT project. Many find it even more difficult when th...
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