Blog

Our news and views.

From our latest client work and company activity to our thoughts on the world of IT, end-user support, infrastructure and how to run successful IT projects, we’d love to share it with you.

IT outsourcing in the banking sector – what’s the big deal?

It is no surprise for those who work in the technology and banking sectors: banks often make large use of outsourcing and managed services for their IT. It is a cost-efficient solution that can help t...

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What is IT outsourcing, businesses ask? What are managed IT services? And finally, what are shared services?

There is still a lot of confusion surrounding all models and management options for the IT Service Desk. Ben Whitehead, Service Delivery Manager, explains the different types of sourcing solutions ava...

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Measuring how happy users are with your IT Service Desk

Happiness. It’s such an abstract quality. Ask just about anyone whether they are happy about this, about that or about the other, and their response is likely to be shaded. They are not unhappy. They ...

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Remodelling the Service Desk for your Digital Workplace

There is a 1960s’ painting by the American illustrator Norman Rockwell that shows a mechanic sent to fix a lift. He is standing outside the lift, doors open, with the cabin itself stopped between floo...

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Acora and Plan-Net join forces

Acora Ltd, the innovative owner-managed UK-based IT Services company, has completed the acquisition of Plan-Net Ltd, another owner-managed IT support and services company, based in London.

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Up-to-date IT Service Desk. Think hard about what your Desk delivers.

It’s not that long ago that a jar of instant coffee, an underpowered kettle and a shelf full of more or less clean mugs were still being passed off as adequate ‘through the day’ support for an organis...

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Self Service IT support. 8 metrics to help you assess yours.

For both your organisation, and hard pressed IT and service management leaders, trying to deliver better End User support under ever tighter budgetary constraints, self-service promises high valuable ...

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Flexibility and transparency are a must for IT Service providers

It can sometimes be challenging for CIOs, IT Directors and other Senior IT Managers within the business to get the CFO or The Board’s buy-in for an IT project. Many find it even more difficult when th...

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Service Desk Performance – What the numbers say versus what the business really thinks

When an organisation decides to outsource its Service Desk function, the decision is usually driven by the desire for improved efficiency, greater expertise and raised levels of service. After all, wh...

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