From our latest client work and company activity to our thoughts on the world of IT, end-user support, infrastructure and how to run successful IT projects, we’d love to share it with you.
“By 2020, the average person will have more conversations with bots than with their spouse.” - Gartner. Gartner’s prediction might seem somewhat dystopian to some (utopian to others). Regardless of ho...
Plan-Net’s Technical Services Director, Adrian Polley was in attendance at the Gartner Symposium 2018 in Barcelona earlier this month. The event attracts over 6,000 CIOs and IT thought leaders from ac...
International law firm DAC Beachcroft has engaged the UK’s only legal-dedicated 24/7 Service Desk to provide its 2,200 staff with full out-of-hours IT support coverage. The service will operate week n...
International legal practice Osborne Clarke has engaged IT Service Provider Plan-Net to provide its 1,350 staff, including more than 700 lawyers, with full out of hours IT support coverage.
Plan-Net is proud to have been named a finalist for the 2018, UK Managed Services Awards under the category of the Best Vertical Market Managed Service Solution provider for its 24/7 end-user support ...
ISO27001 is generally regarded as the de facto international best practice standard for an Information Security Management System (ISMS). However, achieving certification against the Standard is by no...
It's easy to understand why the FTF rate is the Service Desk metric that gets the most attention. When measured correctly, it is the figure that identifies when your end-users get a resolution at the ...
The 11th Annual MSP 501 Identifies World’s Most Forward-Thinking MSPs & Leading Trends in Managed Services and this year Plan-Net Ranked within Top 100 of the Top 501 Global Managed Service Providers ...
The password reset request is probably one of the most common tickets your Service Desk receives and yet end-users probably don't give a second thought to the accumulated costs involved. It's not just...
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