Our news and views.

From our latest client work and company activity to our thoughts on the world of IT, end-user support, infrastructure and how to run successful IT projects, we’d love to share it with you.

UK's leading law firm Cripps Pemberton Greenish and Plan-Net celebrate their first year anniversary

Just over a year ago, CrippsPG undertook a programme of review of its IT provision, which put their Service Desk under the spotlight. As explained by Mike Burton, CTO at CrippsPG: “One of the challeng...

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The 5 main benefits of deploying AI into IT Operations & Infrastructure

  Artificial intelligence is becoming increasingly popular within IT infrastructure and Operations industry. A recent survey conducted by Gartner showed that AIOps can provide both financial and opera...

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The 5 main obstacles of integrating Artificial Intelligence into IT Infrastructure and Operations in 2020

Artificial Intelligence, also known as AI, is a hot topic in the IT Industry. Due to the growing amount of data volumes, advanced algorithms and improvements in computer storage, AI is now being absor...

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Microsoft are releasing a ‘Wave’ of updates for Dynamics – here’s what’s coming

Microsoft have released their plans for the 2020 Wave 1 release coming in April, you can see the full plan here. As always, the plan covers the whole Dynamics 365 suite and so includes Customer Engage...

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Skype for Business Online to be retired in 2021

Microsoft recently announced that Skype for Business Online will be retired on July 31st, 2021. Since 2017, all new Office 365 customers have been encouraged to use Teams instead. Teams is considered ...

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The 3 Main Reasons Why Service Desks Fail

A high performing service desk can have a hugely positive impact across any organisation; from optimising investments in technology to the productivity of the overall workforce and the competitiveness...

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IT Outsourcing vs In-house IT – What are the pros and cons?

The pros and cons of IT outsourcing have been debated for many years without a proper consensus ever being reached. However the rise of Cloud computing has changed the discussion somewhat – even non-t...

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How to keep your users happy through a supplier transition

When moving from an in-house provisioned ICT service to an outsource model, organisations may overlook the impact of the supplier transition on service level performance.

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IT outsourcing in the banking sector – what’s the big deal?

It is no surprise for those who work in the technology and banking sectors: banks often make large use of outsourcing and managed services for their IT. It is a cost-efficient solution that can help t...

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