From our latest client work and company activity to our thoughts on the world of IT, end-user support, infrastructure and how to run successful IT projects, we’d love to share it with you.
Just over a year ago, CrippsPG undertook a programme of review of its IT provision, which put their Service Desk under the spotlight. As explained by Mike Burton, CTO at CrippsPG: “One of the challeng...
Artificial intelligence is becoming increasingly popular within IT infrastructure and Operations industry. A recent survey conducted by Gartner showed that AIOps can provide both financial and opera...
Artificial Intelligence, also known as AI, is a hot topic in the IT Industry. Due to the growing amount of data volumes, advanced algorithms and improvements in computer storage, AI is now being absor...
Microsoft have released their plans for the 2020 Wave 1 release coming in April, you can see the full plan here. As always, the plan covers the whole Dynamics 365 suite and so includes Customer Engage...
Microsoft recently announced that Skype for Business Online will be retired on July 31st, 2021. Since 2017, all new Office 365 customers have been encouraged to use Teams instead. Teams is considered ...
A high performing service desk can have a hugely positive impact across any organisation; from optimising investments in technology to the productivity of the overall workforce and the competitiveness...
The pros and cons of IT outsourcing have been debated for many years without a proper consensus ever being reached. However the rise of Cloud computing has changed the discussion somewhat – even non-t...
When moving from an in-house provisioned ICT service to an outsource model, organisations may overlook the impact of the supplier transition on service level performance.
It is no surprise for those who work in the technology and banking sectors: banks often make large use of outsourcing and managed services for their IT. It is a cost-efficient solution that can help t...
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