Blog

Our news and views.

From our latest client work and company activity to our thoughts on the world of IT, end-user support, infrastructure and how to run successful IT projects, we’d love to share it with you.

9 essential components of an optimal ticketing system

A ticketing system is essentially your central hub for managing IT user support requests. It enables your team to capture IT needs from across your organisation, to assess their nature, to prioritise ...

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Too Much Security May Affect Business Processes

Policies, training and awareness, technological tools, physical security barriers – the IT security market today offers all sorts of solutions to help you protect your business from potential reputati...

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The anatomy of a perfect incident management journey

Interruptions will happen. Systems will freeze – and no software or hardware is 100% failsafe. These things are facts of life. But it’s not the individual technical incident itself that poses the bigg...

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10 tips for managing the human side of IT

The success of an IT department does not solely depend on having the best hardware and latest software. In fact, these alone do not guarantee efficiency if the people working in IT Support are not man...

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Top 5 Must have processes for IT service management

Now more than ever, organisations are investing in IT Service Management to help them become more efficient and save money in these times of austerity. Here are the five service management process tha...

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Legal IT – do you need a specialist service provider?

"The need for an efficient, reliable and secure IT function is nowadays vital for any organisation in the legal sector. Their IT needs are specific to their sector and the Support function has a neces...

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7 things you should know about Managed IT Services

With more and more companies looking at outsourcing solutions for all or part of their IT, it is important to highlight the main features of a Managed Service, especially as an alternative to full out...

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Plan-Net is attending the British Legal Technology Forum 2019

We are attending British Legal Technology Forum taking place on the 12th March 2019 at the Old Billingsgate London and would love to speak to you during the event.

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Chatbots vs Humans in IT support: What’s best for your End-Users?

“By 2020, the average person will have more conversations with bots than with their spouse.” - Gartner.

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