Blog

Our news and views.

From our latest client work and company activity to our thoughts on the world of IT, end-user support, infrastructure and how to run successful IT projects, we’d love to share it with you.

ISO27001 - Why bother with such high standards?

ISO27001 is generally regarded as the de facto international best practice standard for an Information Security Management System (ISMS). However, achieving certification against the Standard is by no...

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First Time Fix - Do your metrics reveal the truth?

It's easy to understand why the FTF rate is the Service Desk metric that gets the most attention. When measured correctly, it is the figure that identifies when your end-users get a resolution at the ...

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Plan-Net: Top 100 out of 501 MSP Winners of 2018

The 11th Annual MSP 501 Identifies World’s Most Forward-Thinking MSPs & Leading Trends in Managed Services and this year Plan-Net Ranked within Top 100 of the Top 501 Global Managed Service Providers ...

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What does your Password Reset process cost you?

The password reset request is probably one of the most common tickets your Service Desk receives and yet end-users probably don't give a second thought to the accumulated costs involved. It's not just...

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Windows 10: How to support users during ongoing updates

Is your business deploying Windows 10? Are you ready to support it on an ongoing basis? While the initial deployment will be handled much the same as any other OS upgrade, Windows 10 isn’t a set and f...

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Turn your service desk into vendor management heroes

How many vendors does your IT function work with? How much of the vendor management piece does your Service Desk handle and can being more hands-on improve performance?

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How prepared are you for a Major Incident?

In my last piece, I talked about Problem Management and how it is often confused with Major Incident management. In fact, while the two are linked, they are very different beasts. However strong your ...

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5 Easy Steps to tackle a mountain of aged tickets

Are you buried under a mound of aged tickets? The daily demand to keep your technology running smoothly can mean you miss the wood for the trees. As a manager of a high volume Service Desk, it is easy...

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How to meet the support challenges of emerging technologies

With greater demand for mobility and cloud based apps, new technology continues to create complexity in the workplace. We really are at a time of great innovation and change. This is both exciting and...

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