From our latest client work and company activity to our thoughts on the world of IT, end-user support, infrastructure and how to run successful IT projects, we’d love to share it with you.
The UK and Ireland’s leading risk and insurance law business, BLM (formed from the recent merger of Berrymans Lace Mawer and HBM Sayers) has agreed a five year IT Managed Support contract with Servic...
First Time Fix (FTF) as is a great service management metric, as it's the one that indicates the most gain in customer satisfaction if improved upon by the Service Desk.
The Global Alliance for Improved Nutrition (GAIN) is an international organization that was launched at the UN in 2002 to tackle the human suffering caused by malnutrition.
First Time Fix (FTF) is a great service management metric, as it's the one that indicates the most gain in customer satisfaction if improved upon by a Service Desk.
International investment manager 3i has selected IT Service Provider Plan-Net plc to deliver Managed IT Support to all of its staff across the world.
Hodge Jones & Allen has outsourced its IT operations to Plan-Net plc in a 5-year deal that will see the Top 200 law firm’s infrastructure, applications, technology and processes managed by the IT Serv...
Often Business Continuity Planning slips down the management agenda. What may seem to be low on your list of priorities could, in the long run, save you time, cost and even your business.