Blog

Our news and views.

From our latest client work and company activity to our thoughts on the world of IT, end-user support, infrastructure and how to run successful IT projects, we’d love to share it with you.

BLM signs first ever outsource contract – a 5-year IT Support Service Contract with Plan-Net plc

 The UK and Ireland’s leading risk and insurance law business, BLM (formed from the recent merger of Berrymans Lace Mawer and HBM Sayers) has agreed a five year IT Managed Support contract with Servic...

Read blog post >

9 Ways to Increase First Time Fix - IT Support Best Practice

First Time Fix (FTF) as is a great service management metric, as it's the one that indicates the most gain in customer satisfaction if improved upon by the Service Desk.

Read blog post >

IT Healthcheck for the Global Alliance for Improved Nutrition

The Global Alliance for Improved Nutrition (GAIN) is an international organization that was launched at the UN in 2002 to tackle the human suffering caused by malnutrition. 

Read blog post >

Increasing First Time Fix – A Service Improvement Priority

First Time Fix (FTF) is a great service management metric, as it's the one that indicates the most gain in customer satisfaction if improved upon by a Service Desk.

Read blog post >

The Rise of Office 365 in Enterprise

For Microsoft, the 'cloud' is nothing new. Whilst Office 365 was officially launched to the market in October 2010, the tech giant has been releasing cloud products as far back as 2002, when it introd...

Read blog post >

3i signs 3-year end-user support contract with Plan-Net

International investment manager 3i has selected IT Service Provider Plan-Net plc to deliver Managed IT Support to all of its staff across the world. 

Read blog post >

Hodge Jones & Allen signs 5-year IT outsource contract with Plan-Net plc

Hodge Jones & Allen has outsourced its IT operations to Plan-Net plc in a 5-year deal that will see the Top 200 law firm’s infrastructure, applications, technology and processes managed by the IT Serv...

Read blog post >

When the unexpected hits, is your business equipped?

Often Business Continuity Planning slips down the management agenda. What may seem to be low on your list of priorities could, in the long run, save you time, cost and even your business. 

Read blog post >