Blog

Our news and views.

From our latest client work and company activity to our thoughts on the world of IT, end-user support, infrastructure and how to run successful IT projects, we’d love to share it with you.

Plan-Net response to COVID-19 Virus

We, like you, have been monitoring the COVID-19 virus situation carefully. As a company, we feel it is prudent to take action now and that we prepare further, should there be an escalation. Our first ...

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The 3 main considerations when creating a Cyber-Security Strategy

Selecting a partner for your security requirements is similar to IT procurement decisions you have made before – and will probably follow the traditional 3 questions, with a twist…..

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Which type of cloud is right for you?

These days it’s almost impossible to find an organisation that doesn’t rely at least partially on cloud services. It’s becoming more integral to our daily lives, in and outside of the workplace. Cloud...

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Bridging the gap between Development and Operations in 2020

  The current climate within Infrastructure & Operations (I&O) brings along a multitude of challenges for I&O leaders to further innovate within the field.  In the past, software developers and infras...

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IT metrics VS Business Value: How can you effectively get your message across?

  In today’s fast-paced digital world, innovating and investing in the right IT technology is essential in order to remain competitive. However, demonstrating the value of the services that IT teams b...

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How to keep your users happy through a supplier transition

When moving from an in-house provisioned ICT service to an outsource model, organisations may overlook the impact of the supplier transition on service level performance.

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IT outsourcing in the banking sector – what’s the big deal?

It is no surprise for those who work in the technology and banking sectors: banks often make large use of outsourcing and managed services for their IT. It is a cost-efficient solution that can help t...

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What is IT outsourcing, businesses ask? What are managed IT services? And finally, what are shared services?

There is still a lot of confusion surrounding all models and management options for the IT Service Desk. Ben Whitehead, Service Delivery Manager, explains the different types of sourcing solutions ava...

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Measuring how happy users are with your IT Service Desk

Happiness. It’s such an abstract quality. Ask just about anyone whether they are happy about this, about that or about the other, and their response is likely to be shaded. They are not unhappy. They ...

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