Our news and views.

From our latest client work and company activity to our thoughts on the world of IT, end-user support, infrastructure and how to run successful IT projects, we’d love to share it with you.

UK's leading law firm Cripps Pemberton Greenish and Plan-Net celebrate their first year anniversary

Just over a year ago, CrippsPG undertook a programme of review of its IT provision, which put their Service Desk under the spotlight. As explained by Mike Burton, CTO at CrippsPG: “One of the challeng...

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The 5 main benefits of deploying AI into IT Operations & Infrastructure

  Artificial intelligence is becoming increasingly popular within IT infrastructure and Operations industry. A recent survey conducted by Gartner showed that AIOps can provide both financial and opera...

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The 5 main obstacles of integrating Artificial Intelligence into IT Infrastructure and Operations in 2020

Artificial Intelligence, also known as AI, is a hot topic in the IT Industry. Due to the growing amount of data volumes, advanced algorithms and improvements in computer storage, AI is now being absor...

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Microsoft are releasing a ‘Wave’ of updates for Dynamics – here’s what’s coming

Microsoft have released their plans for the 2020 Wave 1 release coming in April, you can see the full plan here. As always, the plan covers the whole Dynamics 365 suite and so includes Customer Engage...

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Skype for Business Online to be retired in 2021

Microsoft recently announced that Skype for Business Online will be retired on July 31st, 2021. Since 2017, all new Office 365 customers have been encouraged to use Teams instead. Teams is considered ...

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The 3 Main Reasons Why Service Desks Fail

A high performing service desk can have a hugely positive impact across any organisation; from optimising investments in technology to the productivity of the overall workforce and the competitiveness...

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Remodelling the Service Desk for your Digital Workplace

There is a 1960s’ painting by the American illustrator Norman Rockwell that shows a mechanic sent to fix a lift. He is standing outside the lift, doors open, with the cabin itself stopped between floo...

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Up-to-date IT Service Desk. Think hard about what your Desk delivers.

It’s not that long ago that a jar of instant coffee, an underpowered kettle and a shelf full of more or less clean mugs were still being passed off as adequate ‘through the day’ support for an organis...

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Top 5 Must have processes for IT service management

Now more than ever, organisations are investing in IT Service Management to help them become more efficient and save money in these times of austerity. Here are the five service management process tha...

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