Blog

Our news and views.

From our latest client work and company activity to our thoughts on the world of IT, end-user support, infrastructure and how to run successful IT projects, we’d love to share it with you.

Does your existing IT support provider deliver on these vital KPI's?

To assess how well your IT support provider is performing, transparency is essential. How effectively and efficiently are incidents being resolved? To what extent are user expectations being met? What...

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9 essential components of an optimal ticketing system

A ticketing system is essentially your central hub for managing IT user support requests. It enables your team to capture IT needs from across your organisation, to assess their nature, to prioritise ...

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Too Much Security May Affect Business Processes

Policies, training and awareness, technological tools, physical security barriers – the IT security market today offers all sorts of solutions to help you protect your business from potential reputati...

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The anatomy of a perfect incident management journey

Interruptions will happen. Systems will freeze – and no software or hardware is 100% failsafe. These things are facts of life. But it’s not the individual technical incident itself that poses the bigg...

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10 tips for managing the human side of IT

The success of an IT department does not solely depend on having the best hardware and latest software. In fact, these alone do not guarantee efficiency if the people working in IT Support are not man...

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IT outsourcing in the banking sector – what’s the big deal?

It is no surprise for those who work in the technology and banking sectors: banks often make large use of outsourcing and managed services for their IT. However, they tend to be wary of announcing thi...

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