Tech Team of the Year 2018- Shortlisted by National Tech Awards


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20-Mar-2018 11:07:00

In my last piece, I talked about Problem Management and how it is often confused with Major Incident management. In fact, while the two are linked, they are very different beasts. However strong your Problem Management, you must be ready for business critical incidents.

We are delighted to share that we have been shortlisted for Tech Team of the Year at this year's National Tech Awards (NTA). 

Why did we get shortlisted?

International investment manager 3i selected us to deliver Managed IT Support to all of its staff across the world. 3i is a leading international investment manager focused on mid-market Private Equity, Infrastructure and Debt Management. Having started with £15m capital in 1945, today 3i is a leading international investment manager focusing on private equity and infrastructure with over £13bn of private equity.

Plan-Net provides a 24/7 International Service Desk to support 3i’s employees based across 9 countries as well as 2nd line support to staff based in the UK. We were able to increase end-user satisfaction to a record high of 98% and triple first contact resolution for the financial services firm. We focus on assured continuous business enablement. Having developed a portfolio of Support and Consultancy services, we now proudly manage entire IT functions as well as component parts for many Legal, Financial and Professional Services businesses.

Read the full case study here.

National Technology Awards 2018

The National Technology Awards celebrate the pioneers of new technology and the winners are recognised through outstanding technological contributions across a variety of sectors.

"We’re delighted that our team at 3i have been recognised through this shortlisting. We really enjoy working with 3i, both the wider IT department and the business, and we’re proud of our achievements there."

Adrian Polley, Plan-Net’s Technical Services Director

The winners will be announced at the gala dinner and awards ceremony on 17th May 2018.

We will see you there!

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