Top 20 UK law firm, DAC Beachcroft, chooses Plan-Net 24 to provide out of hours IT support


Scroll Down
03-Oct-2018 08:55:07

In my last piece, I talked about Problem Management and how it is often confused with Major Incident management. In fact, while the two are linked, they are very different beasts. However strong your Problem Management, you must be ready for business critical incidents.

International law firm DAC Beachcroft has engaged the UK’s only legal-dedicated 24/7 Service Desk to provide its 2,200 staff with full out-of-hours IT support coverage.

The service will operate week nights, weekends and Bank holidays and is due to go live in December. 

DAC Beachcroft has offices across the UK, Europe, Asia-Pacific and Latin America. The firm was looking for a solution that would offer high levels of IT support availability and capability outside of normal working hours to enable its UK lawyers working at all times of the day and international staff in different time zones to remain as productive as possible.

Following a comprehensive procurement exercise, DAC Beachcroft chose Plan-Net 24, based in Central London and run by IT Service Provider Plan-Net plc, as the service would closely align to its in-house daytime operation and be underpinned by a clear, high-end and formal SLA agreement.

Philippa Dean, IT Support Manager at DAC Beachcroft, explains: “We were impressed by Plan-Net’s track record, experience in the legal sector and the maturity of the operation, Plan-Net 24. It was clear they would be able to offer us a structured engagement that would deliver the customer service levels and knowledge of legal technology required by our lawyers and staff.”

The move to provide comprehensive 24/7 IT support coverage to its staff is part of a number of other IT initiatives being implemented by DAC Beachcroft as it positions itself as a corporate law firm with true global capability.

Plan-Net’s Business Development Director, Richard Forkan, adds: “We are delighted to be adding DAC Beachcroft to our list of international legal clients. We are looking forward to delivering high levels of service and continuous improvement to support the law firm and its business goals.”

New call-to-action

Download our FREE
End User Support e-book

If you share any level of responsibility for delivering high quality It to your organisation, our FREE e-book ‘Happy Users, Easy Life’ is for you.

New call-to-action

Leave a Comment

Pete Canavan
Pete recommends our FREE webinar consultation

Talk to us today about Business Advantage IT

If you’d be interested in discovering how Plan-Net could help give your organisation Business Advantage IT, get in touch.

Did you find this article useful?
Sign up to receive more from Plan-Net