Top UK Law Firm Relies on Plan-Net for Project success

Addleshaw Goddard is a Top 30 UK corporate law firm with over 1,400 staff across in offices in Leeds, London and Manchester.

Project at a glance

Customer challenge

  • An Office 2003 to 2013 migration to Addleshaw
    Goddard staff across the UK with minimal disruption.

Plan-Net solutions & services

  • Fast access to flexible IT resource with the right skillsets.
  • All HR administration, including deployment and logistics handled by Plan-Net.
  • End-to-end service delivery model including dedicated Service Delivery Manager

Benefits

  • A smooth project roll-out experience
  • User satisfaction levels maintained
  • Removal of management and HR administration overhead for Addleshaw Goddard IT management
  • Ability to contribute to and improve Service levels
  • Cost-efficient
Addleshaw Goddard

The Challenge

Addleshaw Goddard needed to migrate systems from Office 2003 to Office 2013. However, a key requirement was that there be minimal downtime and productivity loss for its employees during and after the project, many of which are fee-earning lawyers.

The law firm had already been working with Plan-Net to help ensure stability and continuity of service within its Service Desk and other BAU IT teams. Therefore, when it came to planning for the migration project, Plan-Net was invited to be part of the tender process.

Addleshaw Goddard selected Plan-Net to assist with the roll-out. Plan-Net had the proven track record to deploy experienced, cost-effective and flexible IT resource and experience in the legal sector that the law firm felt confident Plan-Net would enable to achieve its project goals.

The Service

Plan-Net managed the end-to-end deployment of reliable and capable IT rollout resource. The Plan-Net team, which included floorwalkers, build engineers, service desk and desktop support analysts, supported the migration project across a 4 month period, flexibly adjusting its rollout timetable in response to the law firm’s other priorities. The scope of the migration extended to aftercare such as system testing and user training and acceptance.

To minimise disruption, the Plan-Net team often had to work out of normal business hours, in the evening and weekends. The whole process of resourcing for the project was handled by Plan-Net from appropriate resource selection to ensuring effective delivery.

A dedicated and experienced Service Delivery Manager was available to respond to issues or changes in requirements, ensuring a highly flexible service throughout.

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Using Plan-Net's services to help us with projects really works for us. With such a large number of users and where it's so important to keep disruption at a minimum. We know we can rely on Plan-Net's support and commitment to deliver a great project outcome.

James Waldie, IT Service Delivery Manager, Addleshaw Goddard

The Benefits

With Plan-Net’s access to IT resource with the right skillsets and a key responsibility for the deployment process, IT management at Addleshaw Goddard were not burdened with the additional overhead of dealing with the HR administration and logistics of the project. However, they still maintained overall control over the direction of the project.

Ultimately, the project was a success and Addleshaw Goddard has since used Plan-Net for other deployment projects including a mobile device roll-out and a number of office moves.

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