Who should read this guide?
Everyone in IT is involved in supporting users in some way, whether they have a job title to match or not.
Whether you’re a seasoned IT leader or a relatively new support manager, it's always important to keep up to date and remind yourself of the best practice fundamentals and trends.
If you’re in a larger organisation with a support function under your remit, I hope you’ll dip in and pass this around to your colleagues. In smaller organisations, I hope this gives you an all round view of what you need to consider for a high performing IT support function.